Milestones of Quality - Eastern Mediterranean University
Milestones of Quality
HISTORY OF DEVELOPMENT
1928 : H. F. Dodge and H.G. Romig develop
acceptance sampling plans.
1931 : W. Shewhart publishes Economic Control
of Quality of Manufactured Product.
1940-1943 : Bell Labs develop military standard
sampling plans for the U.S. army.
Dr. Ömer Yağız
Department of Business Administration
Eastern Mediterranean University
Prepared for MGMT 407 - Total Quality Management
1924 : Walter Shewhart introduces Control
1944 : Industrial Quality Control begins
1946 : The American Society for Quality
(ASQ) is formed.
1946-1949 : W. E. Deming is invited to Japan
to give statistical quality control seminars.
“THE CUSTOMER IS THE ONLY JUDGE OF QUALITY”
1951 : Deming Prize is instituted in Japan by
Japanese Union of Scientists and Engineers
(JUSE) in honor of W. E. Deming.
1950 : Deming begins education of Japanese
scientists, engineers, and executives on the
subject of quality control.
1950 : K. Ishikawa introduces the cause-andeffect diagram (fish-bone diagram).
1954 : Joseph Juran is invited to Japan for
lectures in quality management and
1951 : Armand Feigenbaum publishes Total
Quality Control. Joseph Juran publishes the
Quality Control Handbook.
1972 : Quality Function Deployment (QFD)
originated at Mitsubishi’s Kobe shipyards.
1957 : British statistician E. S. Page
introduces the Cumulative Sum (CUSUM)
1960 : The Quality Control Circle concept is
introduced in Japan by K. Ishikawa.
1960s : Courses in statistical quality control
become widespread in Industrial Engineering
academic programs. ASME and ASTM
popularize the concepts and techniques of
1969 : Industrial Quality Control ceases
publication, replaced by Quality Progress and
the Journal of Quality Technology.
1975-1978 : Books on experimental design
oriented toward engineers and scientists
begin to appear. Genichi Taguchi started this
movement way back in 1948 in Japan.
1979 : Philip Crosby publishes Quality is Free.
1986 : Masaaki Imai publishes his famous book
"Kaizen: The Key to Japan's Competitive Success."
Some years later GembaKaizen: Common Sense
and Low Cost Approach to Management" is
1980 : Television documentary If Japan Can
... Why Can’t We? is aired by NBC giving W.
Edwards Deming renewed recognition in the
1981 : Ford Motor Company invites Deming
to speak to its top executives.
1982 : Deming publishes book titled Quality,
Productivity, and Competitive Position.
1984 : P. Crosby publishes Quality Without
Tears: The Art of Hassle-Free Management.
1986 : Deming publishes his highly popular book
titled "Out of The Crisis" telling the American
industry people how to upgrade the quality of their
goods and compete with the Japanese.
1987 : U.S. Congress passes a law
establishing the Malcolm Baldrige National
1987 : European Union countries adopt the
ISO-9000 quality standards. (BS 5750)
1991 : Kalite Derneği (KALDER) is founded in
Turkey; begins publishing journal titled Önce
Kalite in 1992.
1993 : TUSİAD-KALDER quality award
established and won by BRİSA.
1993 : EU countries require ISO-9000
1993 : Total Quality Management approach is
widely taught in U.S. and some European
universities and colleges.
1994 : TUSAŞ wins the TUSİAD-KALDER
1995 : NETAŞ wins the TUSİAD-KALDER
Quality Award. Selected among finalists for
the EFQM Quality Award the same year.
1996 : BRİSA wins the EFQM Quality Award;
NETAŞ becomes the EFQM Quality Prize
1997 : BEKSA wins the EFQM Quality Award
in the Small Scale Business category. NETAŞ
repeats its 1996 performance at EFQM.
1998 : Beko Ticaret wins the TÜSİAD-KALDER
Quality Award and the EFQM Award in the
SME category; Eczacıbaşı Yapı Gereçleri San.
A.Ş. (Vitra Grubu) and Türk Elektrik Endüstrisi
(TEE) win the TÜSİAD-KALDER Quality prizes
in the large companies category.
1999 : Kaynak Tekniği A.Ş. (Askaynak Eczacıbaşı Group)) wins the TÜSİAD-Kalder
Award in the SME category. Türk Elektrik
Endüstrisi A.Ş (TEE) and Beko Elektronik A.Ş.
are given prizes by the same organization.
2000: Eczacıbaşı Yapı Gereçleri Sanayii
(Artema Grubu) (large companies
category) and Ata Yatırım Menkul
Kıymetler (SME category) both win the
Quality Prize; no awards are given this
2000: Arçelik A.Ş. and Eczacıbaşı Vitra
win EFQM Quality Prizes.
2001: AYGAZ A.Ş. and BORÇELİK Steel
Co. win KALDER quality prizes; EBS
ECZACIBAŞI (bathtubs) and EMAR
After-Sales Services Co. wins the
Quality Award in the SME category.
2008: KALDER quality award won by
AKSA AKRİLİK KİMYA SANAYİ VE TİC.
A.Ş; SIEMENS SANAYİ ve Tic. A.Ş.;
quality prize by BORUSAN Lojistik A.Ş
ve İSTANBUL DENİZ OTOBÜSLERİ
(İDO) A.Ş. Also in 2008 Bosch Sanayi ve
Tic. A.Ş. (Bursa Diesel Systems Plant)
won the EFQM award.
Also in 2008, Bursa Gaz and Eskişehir
Maternity and Child Illnesses Hospital
won the EFQM prize. Bursa Nilüfer
Belediyesi was a finalist.