Resume - Özyeğin Üniversitesi

Hanım Kader ŞANLIÖZ ÖZGEN
Hanım Kader ŞANLIÖZ ÖZGEN
[email protected]
PROFESSIONAL EXPERIENCE
Sept. 2013
Instructor at the Hotel Management Department
Özyeğin University School of Applied Sciences
May 2012
Sector-specific web site writer
www.turizmgazetesi.com
Researches and articles in order to support interacton of academic and professional
platforms of tourism sector (Some studies also published in Resort tourism magazine)
Mar 2010 – Jul 2011
Asst. Marketing Manager
LykiaGroup Resort Hotels, Antalya, Turkey
The company is a very important role player in Turkish hospitality business
with its experience of more than 20 years. It owns and manages LykiaWorld
Ölüdeniz, LykiaWorld Antalya, LykiaLodge Kapadokya, LykiaLinks Antalya
(the only seaside golf course of all the Mediterranean Region).
Reporting to Sales & Marketing Director – Executive Member of the Board (in charge
of LykiaGroup Sales & Marketing), conducting marketing planning, implementation and
performance evaluation processes and tasks for three hotels and the golf course.
Apr 2007 – Mar 2010
Guest Relations Manager
LykiaWorld Antalya (*****), Denizyaka, Antalya, Turkey
The hotel was opened in 2008 as the last investment of LykiaGroup. It is
situated on 1.000.000 sqm area and has 1.200 beds. hosting guests. The only
hotel with a links (seaside) golf course in Turkey and all South Mediterranean
countries thanks to its 2,5 km long beach.
Reporting to Hotel General Manager, follow-up of the pre-opening works as an
assistant to the Hotel General Manager including the corporate communication tasks
inside and outside the hotel, establishment of the Guest Relations Department and of
the guest follow-up systems, conducting the operations.
Apr 2001 – Apr 2007
Guest Relations Manager
World of Wonders Topkapı Palace Hotel (*****), Kundu, Antalya, Turkey
The hotel was the first of hotel of World of Wonders Hotel Group. It was
opened in May 1999 and started to give service with 2.200 beds as the very
first theme hotel of Turkey.
Reporting to the General Manager, managing and conducting all the guest relations
tasks.
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Hanım Kader ŞANLIÖZ ÖZGEN
Oct 2000 – Apr 2001
Timeshare Executive
Naturland Ecopark & Resort (*****), Çamyuva, Antalya, Turkey
The hotel was the very first resort opened with a eco-tourism theme. It is a
hotel complex with 3 different parts of various features. The hotel has also
several bungalows rented as time share basis (opening in 1987, 385 rooms,
98 bungalows).
Reporting to the General Manager, dealing with the procedures of the timeshare
members.
Mar – Sept 2000
Reservation – reception clerk
Eurogroup Hotel Management Company, Chambéry, France
A hotel management company with 25 hotels of different sizes all over France
(seaside, ski centers etc.).
Online telephone reservation, dealing with the general front office tasks in a 3 star
hotel in Croix de la Mer, Cote d’Azur.
Jan 1998 – Aug 1999
Reception clerk
Grand Hotel Mercure İzmir (ACCOR) (*****), Turkey
One of the oldest hotels of Izmir, under the management of French Hotel
Group, ACCOR, with 184 rooms. Now operates as Mövenpick Hotel.
Handling the front office tasks in a 5 star city hotel.
Summer 1997
Reception clerk
Aquapark Hotel(****), Kaş, Antalya, Turkey
Summer 1996
Reception clerk
Thermal Hotel Pam (****), Karahayıt, Denizli, Turkey
EDUCATION
2012 -
Tourism Management Doctorate Program
Dokuz Eylül University Institute of Social Sciences
2009 – 2012
Master of Business Administration
Faculty of Economic and Administrational Sciences
Akdeniz University, Antalya
(Academic degree: 82,33)
(Subject of the academic thesis : Sales & Marketing Department Organization
Structure in Customer-oriented Hospitality Enterprises )
2003 – 2005
Executive Master of Business Administration
Faculty of Economic and Administrational Sciences
Akdeniz University, Antalya
(Academic degree: 79,83)
(Subject of the project : The importance of the product differentiation in the hospitality
and theme hotels; the sample of WOW Topkapı Palace Hotel)
1999 – 2000
IUP – Professional Tourism Institute, Tourism Department
Université de Savoie, Chambéry, France
1996 – 2000
Tourism Management Department (English – French)
Faculty of Business
Dokuz Eylül University, İzmir
(Academic degree: 83,52)
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Hanım Kader ŞANLIÖZ ÖZGEN
OTHER FEATURES
Foreign languages
English – advanced (written and spoken – ÜDS 2011 point 86,5)
French – upper intermediate (written and spoken – ÜDS 2012 point 81)
German – intermediate (written and spoken)
Academic certificates
* 7th National Conference for Graduate Research in Tourism
Presentation of research paper
* 6th International Graduate Tourism Research Conference Apr 2012
and seminars
Market Segmentation: Typical Conceptual and Methodological Pitfalls
(Sara DOLNICAR – University of Wollongong, Australia)
Conducting Case Study Research: Dispelling the Myths
(Alan FYALL – Bournemouth University, UK)
Interdisciplinary Study: An Approach to Tourism and Hospitality Management
(Shawn JANG – Purdue University, USA)
Presentation of the master thesis
* 5th Graduate Tourism Students Research Congress Apr 2012
Presentation of the master thesis
* 1st Recreation Research Congress Apr 2012
Presentation of a research paper
“The Importance of Recreation for the Domestic Tourism Development and a
Proposal of Hospitality Model”
* Research Methodologies Seminar Jan 2012
Academic Writing Seminars
(Prof. Dr. Metin KOZAK – Muğla Üniversitesi
Prof. Dr. Nazmi KOZAK – Anadolu Üniversitesi)
Publications
2014
Book chapter: Sustainable Tourism and National Organizations in
Sustainable Tourism (Ed. M. Kozak)
2013
Customer Orientation Practices in Hotel Establishments: the Case of
Fıve Star Hotels in Antalya. Dokuz Eylül Üniversitesi İşletme Fakültesi
Dergisi, 2013; 14(2):109-126.
2013
Changing World, Transformed Marketing: A Pioneering Mobile
Marketing Example From Turkish Tourism Sector.
Anatolia: Turizm Araştırmaları Dergisi, Cilt 24, Sayı 2, Güz: 250 - 260.
Informatics
Microsoft Office applications
Odeon, Fidelio – Front Office modules
Microsoft CRM software
Certificates
Turkish Standards Institution Quality Management (2004)
Process Management, Interaction and Improvement Techniques
Budget Planning and Control
Miscellanous Management Training Subjects
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