(0) 5497247721 Email: [email protected] OBJ

BURCU ERGİN
Koç University
Rumelifeneri Yolu
34450 Sarıyer
Istanbul
Mobile: +90 (0) 5497247721
Email: [email protected]
OBJECTIVE
A dedicated and hardworking bilingual English graduate with strong executive office
management experience and proven ability to plan and deliver projects to meet challenging
deadlines within budget. Demonstrates an ability to work efficiently and effectively as part of a
team as well as unsupervised. An experienced leader of a team in a corporate
environment, who can plan and prioritise tasks to successfully meet business goals.
QUALIFICATIONS
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Bachelor of Arts degree in English Language and Literature
IELTS score 8 (February 2011)
Cambridge Certificate in English Language Teaching to Adults (CELTA)
Turkish Elocution Certificate
British Sign Language-Level 1
EMPLOYMENT
Koç University
2011-Present
-Academic Planning and Development Specialist
• Providing support in academic planning, evaluation, and resource development across all levels
of the academic affairs units of the University and other direct report units in the Provost area to
promote excellence in their divisions and high levels of student achievement across all programs
and services.
• Fostering collaboration with faculty, staff, and external communities to advance the institution
through a focus on academic departmental, divisional, and administrative master planning, student
assessment, and development,
• Researching and compiling necessary information for educational reports,
• Planning and implementing projects to ensure effective running of the office,
• Reviewing budget reports to monitor and correct departmental expenditures,
• Assisting in managing the strategic planning process of the university,
• Supporting the development of policies and procedures related to a wide array of
academic matters,
• Establishing and maintaining effective working relationships with faculty, administrators,
and staff in different areas, and at different levels of the university.
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-Administrative Assistant to the Vice President for Academic Affairs Office
• Managed a busy office environment with full control over all administrative duties,
• Controlled all educational materials in connection with the office,
• Supervised clerical staff in connection with the Office of Vice President for Academic Affairs,
• Prepared schedules for meetings, evaluations, promotions,
• Assisted with materials related to institutional accreditation reviews.
Royal Bank of Scotland
2006-2011
Workflow Supervisor
• Controlled workflow across a team of 15-20 staff through allocation of work,
providing additional support on complex operational procedures,
• Supported the Team Manager in driving team performance to meet and exceed customer
requirements,
• Supported improvement activity initiatives across the team and help embed a culture of
lean operation,
• Assisted with communication across the team to ensure all communications are delivered
effectively,
• Supported project activity as appropriate including Continuous Improvement and Lean
Change,
• Extensive travel across the UK to provide cover and support for other business units,
• Provided supervision and training for new members of staff,
• Liaised with high profile commercial customers, providing efficient and effective solutions,
• Assisted internal and external customers via telephone, e-mail or in person.
Costco Wholesale UK
2004-2005
Customer Service Officer
• Front-line role acting as a first point of contact for customers,
• Interacted with customers face to face and via telephone to provide information in
response to inquiries about products and services,
• Handled customer complaints with tact and diplomacy.
EDUCATION/TRAINING
1999-2004 - Hacettepe University, Ankara/Turkey (B.A. Degree)
2011 - Manchester Academy Teacher Training/UK
2009-2011 – Royal Bank of Scotland Future Leaders Programme:
- Assertiveness
- Coaching for Success
- Buzz to Motivate
- Continuous Improvement
- Driving Customer Experience
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