Milestones of Quality - Eastern Mediterranean University

Milestones of Quality
HISTORY OF DEVELOPMENT
OF TQM
1928 : H. F. Dodge and H.G. Romig develop
acceptance sampling plans.
1931 : W. Shewhart publishes Economic Control
of Quality of Manufactured Product.
1940-1943 : Bell Labs develop military standard
sampling plans for the U.S. army.
Dr. Ömer Yağız
Department of Business Administration
Eastern Mediterranean University
Prepared for MGMT 407 - Total Quality Management
26/09/2005
1924 : Walter Shewhart introduces Control
Charts.
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1944 : Industrial Quality Control begins
publication.
1946 : The American Society for Quality
(ASQ) is formed.
1946-1949 : W. E. Deming is invited to Japan
to give statistical quality control seminars.
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“THE CUSTOMER IS THE ONLY JUDGE OF QUALITY”
Edwards Deming
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1951 : Deming Prize is instituted in Japan by
Japanese Union of Scientists and Engineers
(JUSE) in honor of W. E. Deming.
1950 : Deming begins education of Japanese
scientists, engineers, and executives on the
subject of quality control.
1950 : K. Ishikawa introduces the cause-andeffect diagram (fish-bone diagram).
1954 : Joseph Juran is invited to Japan for
lectures in quality management and
improvement.
Kaoru Ishikawa
1951 : Armand Feigenbaum publishes Total
Quality Control. Joseph Juran publishes the
Quality Control Handbook.
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1972 : Quality Function Deployment (QFD)
originated at Mitsubishi’s Kobe shipyards.
1957 : British statistician E. S. Page
introduces the Cumulative Sum (CUSUM)
chart.
1960 : The Quality Control Circle concept is
introduced in Japan by K. Ishikawa.
1960s : Courses in statistical quality control
become widespread in Industrial Engineering
academic programs. ASME and ASTM
popularize the concepts and techniques of
quality control.
1969 : Industrial Quality Control ceases
publication, replaced by Quality Progress and
the Journal of Quality Technology.
1975-1978 : Books on experimental design
oriented toward engineers and scientists
begin to appear. Genichi Taguchi started this
movement way back in 1948 in Japan.
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1979 : Philip Crosby publishes Quality is Free.
1986 : Masaaki Imai publishes his famous book
"Kaizen: The Key to Japan's Competitive Success."
Some years later GembaKaizen: Common Sense
and Low Cost Approach to Management" is
published.
1980 : Television documentary If Japan Can
... Why Can’t We? is aired by NBC giving W.
Edwards Deming renewed recognition in the
U.S.
1981 : Ford Motor Company invites Deming
to speak to its top executives.
1982 : Deming publishes book titled Quality,
Productivity, and Competitive Position.
1984 : P. Crosby publishes Quality Without
Tears: The Art of Hassle-Free Management.
1986 : Deming publishes his highly popular book
titled "Out of The Crisis" telling the American
industry people how to upgrade the quality of their
goods and compete with the Japanese.
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1987 : U.S. Congress passes a law
establishing the Malcolm Baldrige National
Quality Award.
1987 : European Union countries adopt the
ISO-9000 quality standards. (BS 5750)
1991 : Kalite Derneği (KALDER) is founded in
Turkey; begins publishing journal titled Önce
Kalite in 1992.
1993 : TUSİAD-KALDER quality award
established and won by BRİSA.
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1993 : EU countries require ISO-9000
certification.
1993 : Total Quality Management approach is
widely taught in U.S. and some European
universities and colleges.
1994 : TUSAŞ wins the TUSİAD-KALDER
Quality Award.
1995 : NETAŞ wins the TUSİAD-KALDER
Quality Award. Selected among finalists for
the EFQM Quality Award the same year.
1996 : BRİSA wins the EFQM Quality Award;
NETAŞ becomes the EFQM Quality Prize
winner.
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1997 : BEKSA wins the EFQM Quality Award
in the Small Scale Business category. NETAŞ
repeats its 1996 performance at EFQM.
1998 : Beko Ticaret wins the TÜSİAD-KALDER
Quality Award and the EFQM Award in the
SME category; Eczacıbaşı Yapı Gereçleri San.
A.Ş. (Vitra Grubu) and Türk Elektrik Endüstrisi
(TEE) win the TÜSİAD-KALDER Quality prizes
in the large companies category.
1999 : Kaynak Tekniği A.Ş. (Askaynak Eczacıbaşı Group)) wins the TÜSİAD-Kalder
Award in the SME category. Türk Elektrik
Endüstrisi A.Ş (TEE) and Beko Elektronik A.Ş.
are given prizes by the same organization.
2000: Eczacıbaşı Yapı Gereçleri Sanayii
(Artema Grubu) (large companies
category) and Ata Yatırım Menkul
Kıymetler (SME category) both win the
Quality Prize; no awards are given this
year.
2000: Arçelik A.Ş. and Eczacıbaşı Vitra
win EFQM Quality Prizes.
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2001: AYGAZ A.Ş. and BORÇELİK Steel
Co. win KALDER quality prizes; EBS
ECZACIBAŞI (bathtubs) and EMAR
After-Sales Services Co. wins the
Quality Award in the SME category.
2008: KALDER quality award won by
AKSA AKRİLİK KİMYA SANAYİ VE TİC.
A.Ş; SIEMENS SANAYİ ve Tic. A.Ş.;
quality prize by BORUSAN Lojistik A.Ş
ve İSTANBUL DENİZ OTOBÜSLERİ
(İDO) A.Ş. Also in 2008 Bosch Sanayi ve
Tic. A.Ş. (Bursa Diesel Systems Plant)
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won the EFQM award.
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Also in 2008, Bursa Gaz and Eskişehir
Maternity and Child Illnesses Hospital
won the EFQM prize. Bursa Nilüfer
Belediyesi was a finalist.
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