2005 faaliyet.FH10

T.C.
PTT GENEL MÜDÜRLÜÐÜ
REPUBLIC OF TURKEY
GENERAL DIRECTORATE OF PTT
FAALÝYET RAPORU
ANNUAL REPORT
(2004 - 2005)
Araþtýrma Planlama Koordinasyon Dairesi Baþkanlýðý
Research Planning Coordination Department
GAZÝ MUSTAFA KEMAL ATATÜRK
Osman TURAL
Yönetim Kurulu Baþkaný Genel Müdür
Head of the Board Director General
Tüm dünyada hýzlý bir deðiþim rüzgarý
esmektedir. Bu rüzgar, iletiþim ve bilgi
teknolojilerindeki yeni geliþmelere baðlý olarak
tüm dünyayý dolaþarak yayýlmaktadýr.
In all over the world a wind of change is
blowing. This wind is affecting the whole world
depending to the new developments in the
communication and information technologies.
Dünyadaki bu deðiþim ve dönüþüme, mevcut
inanç ve kültürümüzün temel prensiplerinden
ayrýlmadan, bilim ve teknolojiden yararlanmak
suretiyle ve sürekli geliþme fikrini benimseyerek
bizim de ayak uydurmamýz kaçýnýlmazdýr.
Our adaptation to this change and
transformation in the world by means of benefiting
from science and technology by adopting the
continuous development idea and not leaving the
basic principles of our current belief and culture
is inevitable.
Günümüzde artýk ”bilgi güç, güç de bilgi”
olarak algýlanmakta. Bilgi, toplumun yapýsýný ve
beklentilerini þekillendirmekte ve deðiþtirmektedir.
Bu anlamda 164 yýllýk köklü geçmiþe ve
güçlüklerle kazanýlmýþ kurumsal bir güvene sahip
PTT Teþkilatý, halkýmýzýn sürekli yükselen
beklentilerine cevap verebilmek amacýyla kendini
ve hizmetlerini yenilemektedir.
In our days the information is conceived as
power and vice versa and the information is shaping
and changing the society’s structure and
expectations. In this context the PTT Establishment,
which has a 164 year old fundamental past and
an institutional trust achieved by difficulties, is
renewing itself and its services in order to respond
the society’s continuously increasing expectations.
Vizyonumuz “Kuruluþumuzu, uluslar arasý
standartlara kavuþturarak sanayileþmiþ ülkelerdeki
benzer kuruluþlar seviyesine çýkarmaktýr”.
Our vision is “Raising Our Institution to the
level of the institutions in the industrialised countries
by giving it international standards.”
Misyonumuz ise “PTT hizmetlerini uluslararasý
standartlara uygun olarak saygýnlýk ve güvenilirlik
bilinci ile sektördeki rekabet ve müþteri
memnuniyetini ön planda tutarak yürütmek için
belirlenen hedefleri çaðdaþ, teknolojik imkanlarý
kullanarak stratejik plan ve programlar dahilinde
gerçekleþtirmektir”.
Our mission is, however, “Realising the
determined targets in the framework of strategic
plans and programmes by using the technological
opportunities in order to carry out the PTT services
in accordance with the international standards by
bringing the competition in the sector and customer
satisfaction in the foreground with a consciousness
of reliability and respectability.”
Kuruluþumuz yeni bir yüzyýlýn geliþen ve
deðiþen þartlarý içerisinde kendisini yenilemek
adýna, ülkemizin en dinamik ve geçmiþi ile
bütünleþmiþ yapýsý nedeniyle hizmet üretmede
yeni bir vizyonla modernizasyona gitmek ve
geliþmekte olan teknolojileri uygulamak
zorundadýr.
Our Institution has to be modernised with a
new vision in the service production and apply the
developing technologies because of the dynamic
structure which was integrated with its past in
order to renew itself in the developing and changing
conditions of a new century.
Bu kapsamda özel gönderilerin yerini alan
ticari gönderilerin Avrupa standartlarýna uygun
güvenlik ve sürat içinde alýcýsýna ulaþtýrýlmasýný
saðlamak, pazar payýný yükseltmek ve nakit
akýþýna aðýrlýk vermek bunu yaparken de
maliyet-verimlilik-kârlýlýk ilkelerini baz almak
büyük önem arz etmektedir.
In this context, providing that the business
letters which have taken the place of the private
letters are delivered to their addressees in a reliable
and speedy manner that id-s in conformity with
the European standards, increasing the market
share and focusing on cash flow and while doing
these taking the principles of cost-productivityprofitability as base are very important.
2003 yýl sonu itibariyle 1068 merkez, 1954
þube ve 1399 acentelik olmak üzere toplam
4421 iþyerinde posta ve telgraf hizmeti
verilirken, kârlýlýk ve verimlilik prensipleri esas
alýnarak 2004 yýl sonu itibariyle 1064 merkez,
1893 þube ve 1424 acente olmak üzere toplam
4381 iþyerinde hizmetlerimiz yürütülmüþtür.
Otomasyona açýk iþyeri sayýmýz 2003 yýl
sonunda 882 iken 2005 Nisan ayý sonu
itibariyle2000’e yükselmiþtir.
By the end of the year 2003, post and telegraph
services were provided in 1068 Post Office, 1954
branches and 1399 agencies and in 4421 business
places as a total and by the end of the year 2004
our services have been carried out by focusing
on the principles of profitability and productivity in
1064 Post Office, 1893 branches and 1424
agencies, in 4381 business places as a total. While
our automated business places were 882 at the
end of 2003, this number was increased to 2000
as of April 2005.
Geliþmiþ ülkelerin posta idarelerinde olduðu
gibi kayýtlý posta maddelerine iliþkin kabul, sevk
ve daðýtým iþlemlerinin bilgisayar ortamýnda
kayýt ve takip edilmesi, müþterilere kaliteli ve
süratli hizmet verilmesi amacýyla merkezlerde
otomasyon projesinin ikinci aþamasý hayata
geçirilerek çek ve havalelerde olduðu gibi
mektuplar, acele posta gönderileri, koli ve teblið
evraký gibi her türlü kayýtlý gönderinin kabulden
teslime kadar olan aþamasý bilgisayar
ortamýnda takip edilmesi hedeflenmiþ ve bazý
iþyerlerimizde uygulamaya baþlanýlmýþtýr.
As in the postal administrations of the
developed countries it is targeted to track and
trace the process of every registered items such
as letters, EMS items, parcels and notifications
from acceptance till the delivery as done in the
cheques and money orders on the computer
systems by realising the second phase of the
automation project of which aim is tracking and
tracing the acceptance, transportation and
distribution operations on the computerised system
and providing a quality and speedy service to the
customers, in the Post Offices and it was started
to be applied in some of our Post Offices.
Kuruluþumuz hizmetlerinin geliþtirilmesi
gönderilerin alýcýlarýna tesliminde yaþanan hata
ve gecikmelerin önlenmesi ayrým, sevk ve
daðýtým iþlemlerinin saðlýklý ve süratli bir þekilde
yürütülerek gelir ve hizmet kalitesinin artýrýlmasý
bakýmýndan posta iþleme merkezlerinin
modernizasyonu projesi bir an evvel
uygulamaya konulacaktýr.
The modernisation project of the postal sorting
centres will be put into practice as soon as possible
in order to develop the services of Our Institution,
to prevent the mistakes and delays in the deliveries
of the items to the addressees, to increase the
service quality and revenues by carrying out the
sorting, transportation and distribution operations.
Hizmette sýnýr olmadýðýný vurgulamak ve
çaðdaþ bir kurumu vatandaþýn hizmetine
sunmak için pek çok ilke imza atýlmýþtýr.
Bu çerçevede;
PTT Bank projesi hayata geçirilmiþ olup,
PTT merkezleri standart tespit edilen PTT Bank
konsepti kapsamýnda yeniden dizayn edilmeye
baþlanmýþtýr.
We have set many precedents in order to
highlight that there is no limit in service and to
submit a modern institution to the service of the
society.
In this framework;
PTT Bank Project has been realised and Post
Offices have been started to be re-designed in the
context of PTT Bank concept.
PTT ücret tarifelerinde %29-%71 arasýnda
indirime gidilerek hizmetin kamusal nitelik
taþýmasý açýsýndan sosyal fayda saðlanmýþ, Yeni
Türk Lirasýnýn Ýstanbul’dan Türkiye genelinde
ulaþýmý temin edilmiþtir.
In the PTT tariffs a discount of 29 %-71 % was
made and accordingly social benefit was obtained
as to the fact that the service has a public quality.
APS, koli, tebligat ve taahhütlü maddelerin
otomasyon sistemi üzerinden kayýtlý maddeler
otomasyonu kapsamýnda kabul, sevk, daðýtým
v e t e s l i m i s a ð l a n m a y a b a þ l a n m ý þ t ý r.
The acceptance, transportation, distribution and
delivery of the EMS items, parcels, legal notifications
and registered items on the automation system was
started to be carried out within the context of
automation of registered items.
Otomasyon sistemi daðýnýk yapýdan merkezi
yapýya geçmiþ olup, kolilerin kabulünde boyut
ve aðýrlýk sýnýrlamasý kaldýrýlmýþtýr.
The automation system has changed its structure
from a scattered structure to a central one, and the
dimension and weight limitation was abolished.
CPRS kanalýyla Ankara, Ýstanbul ve Ýzmir’deki
þehir içi postalarýnda hizmet veren araçlar
uydudan izlenerek bilgisayar ortamýnda takibi
saðlanýp, kapýdan kapýya teslim servisi kurularak
bunun internet üzerinden kabul uygulamasýyla
gönderilerin akýbeti hakkýnda internet ortamýnda
bilgi edinme imkaný yaratýlmýþtýr.
Posta iþleme merkezlerinin modernizasyon
çalýþmalarýyla birlikte PTT’nin logosu yenilenerek
kurumsal kimlik kazandýrýlmýþ, otuzun üzerinde
Kurum ve Kuruluþ ile tahsilat, ödeme ve satýþ
anlaþmasý yapýlmýþtýr.
By means of CPRS, the vehicles which serve
for the domestic mails in Ankara, Ýstanbul and Ýzmir
are followed from the satellite and tracked on the
computerised system and door-to-door delivery
system was introduced and after the order given via
internet, the information about the outcome of the
item can be taken from internet.
In addition to the modernisation studies of the
postal sorting centres, the logo of PTT was changed
and an institutional identity was given to Our
Institution. And also collection, payment and selling
agreements were signed with over 30 companies.
Yurtiçinde dolar ve euro cinsinden döviz
havalesi hizmetine baþlanmýþ, posta çeki hesap
hareketlerinin internet üzerinden izlenmesi
saðlanmýþtýr.
An agreement was signed with Western Union
in order to give quick money order service, foreign
exchange order service was started domestically
and it is provided that postal cheque account
movements can be tracked on internet.
Kalite Yönetim Sistemi ile ilgili çalýþmalarda
belge alma aþamasýna gelinmiþtir.
The studies concerning the Quality Management
System are in the phase of receiving certificate.
Bu çalýþmalarýmýz neticesinde 2004 yýlý
sonunda enflasyonlu muhasebe sistemi
uygulandýðýnda kârýmýz 76 Trilyon TL.,
uygulanmadýðý taktirde ise 93 Trilyon TL.’ye
ulaþmýþ olup, kârýmýz bir önceki yýla göre %304
artýþ ile gerçekleþmiþtir.
As a result of these studies, our profit is 76 trillion
TL, if the accounting system with inflation is applied
and if not it is 93 trillion TL which means that our
profit was increased with a rate of 304 %.
Hizmetlerimizin gittikçe artan bir þekilde
yaygýnlaþmasý ve sürekli kendini yenilemesi,
hizmette sýnýr tanýmayan personelimizin
katkýlarýyla daha farklý boyutlar kazanacaktýr.
Hedeflerimize ulaþmadaki kararlýlýðýmýz ve takým
çalýþmasý bilincini benimsemiþ olmamýz
sayesinde her engeli kolaylýkla aþabileceðimiz
inancýndayým. Bu katkýyý saðlayacak olan her
kademe ve görevdeki personelimize teþekkür
eder, çalýþmalarýnda baþarýlar dilerim.
The fact that our services become more
widespread increasingly and get renewed
continuously will gain various dimensions with the
contribution of our personnel who does not have a
limit in service. Thanks to our decisiveness in
reaching our targets and the fact that we have
adopted the team study consciousness, I believe
that we will easily overcome each obstacle. I thank
to each personnel in every level and duty who will
contribute to this target, and wish success to them.
Osman TURAL
Yönetim Kurulu Baþkaný
Genel Müdür
Head of the Board
Director General
YÖNETÝM KURULU
BOARD OF MANAGEMENT
Osman TURAL
Yönetim Kurulu Baþkaný Genel Müdür
Head of the Board Director General
YUSUF TOPRAK
DÇ.DR. E. ETHEM ATAY
A. NEZÝH DOÐAN
GENEL MÜDÜR YARDIMCILARI
ASSISTANT DIRECTORS GENERAL
YUSUF TOPRAK
ALÝ ÝHSAN KARACA
Savunma Sekreterliði
Secretariat of Defence
Teftiþ Kurulu Baþkanlýðý
Department of Inspection
Hukuk Müþavirliði
Legal Affairs Department
Basýn Yayýn ve Halkla Ýliþkiler Müþavirliði
Press and Publýc Relations Department
Personel Dairesi Baþkanlýðý
Department of Personnel
Genel Müdür Yrd.
Assistant Director
General
Posta ve Telgraf Dairesi Baþkanlýðý
Department of Post and Telegraph
Yapý Ýþleri Dairesi Baþkanlýðý
Department of Construction
Malzeme Dairesi Baþkanlýðý
Material Department
Uluslararasý Ýliþkiler Dairesi Baþkanlýðý
Department of International Relations
YÖNETÝM
KURULU
GENEL
MÜDÜR
BOARD OF
MANAGEMENT
DIRECTOR
GENERAL
APK Dairesi Baþkanlýðý
Research Planning and Coordination Department
Parasal Posta Ýþletme Dairesi Baþkanlýðý
Postal Financial Department
Genel Müdür Yrd.
Assistant Director
General
Teknik Ýþler ve Otomasyon Dairesi Baþkanlýðý
Department of Technical Affairs and Automation
Genel Müdür Yrd.
Assistant Director
General
Ýdari Ýþler Dairesi Baþkanlýðý
Administrative Affairs Department
Eðitim Dairesi Baþkanlýðý
Training Department
Muh. ve Finansman Dairesi Baþkanlýðý
Account and Finance Department
Saðlýk ve Sosyal Ýþler Dairesi Baþkanlýðý
Health and Social Affairs Department
BAÞMÜDÜRLÜKLER - PRÝNCIPAL DIRECTORATES
MÜSTAKÝL ÜNÝTELER - INDEPENDENT UNITS
PTT BAÞMÜDÜRLÜKLERÝ
PRINCIPALDIRECTORATESOF PTT
ADANA
ADIYAMAN
AFYON
AÐRI
AMASYA
ANKARA
ANTALYA
ARTVÝN
AYDIN
BALIKESÝR
BÝLECÝK
BÝNGOL
BÝTLÝS
BOLU
BURDUR
BURSA
ÇANAKKALE
ÇANKIRI
ÇORUM
DENÝZLÝ
DÝYARBAKIR
EDÝRNE
ELAZIÐ
ERZÝNCAN
ERZURUM
ARDAHAN
ESKÝÞEHÝR
GAZÝANTEP
GÝRESUN
GÜMÜÞHANE
HAKKARÝ
HATAY
ISPARTA
ÝÇEL
ÝST. AND. YAK. (Ýst. Ant. Side)
ÝST. AVRP. YAK. (Ýst. European Sýde)
ÝZMÝR
KARS
KASTAMONU
KAYSERÝ
KIRKLARELÝ
KIRÞEHÝR
KOCAELÝ
KONYA
KÜTAHYA
MALATYA
MANÝSA
K. MARAÞ
MARDÝN
MUÐLA
MUÞ
IGDIR
NEVÞEHÝR
NÝÐDE
ORDU
RÝZE
SAKARYA
SAMSUN
SÝÝRT
MÜSTAKÝL ÜNÝTELER
INDEPENDENT UNITS
ANKARA EÐÝTÝM MERKEZÝ MÜDÜRLÜÐÜ
ANKARA Training Center
ÝSTANBUL EÐÝTÝM MERKEZÝ MÜDÜRLÜÐÜ
ÝSTANBUL Training Center
HAVALE KONTROL MRK. MÜDÜRLÜÐÜ
Money Order Exchange and Control Center
DEÐERLÝ KAÐITLAR DEPO MÜDÜRLÜÐÜ
Directorate Of Valuable Papers
ANKARA DEPO MÜDÜRLÜÐÜ
Directorate of Ankara Warehouse
SÝNOP
SÝVAS
TEKÝRDAÐ
TOKAT
TRABZON
TUNCELÝ
Þ.URFA
UÞAK
VAN
YOZGAT
ZONGULDAK
AKSARAY
BAYBURT
KARAMAN
KIRIKKALE
BATMAN
ÞIRNAK
BARTIN
KÝLÝS
OSMANÝYE
POSTA ÇEKLERÝ BAÞMÜDÜRLÜÐÜ
POST CHEQUES
POSTA HÝZMETLERÝ
POSTAL SERVICES
Posta hizmetlerinin ülkemizin sosyoekonomik ve kültürel geliþmesindeki önemi
dikkate alýnarak posta servislerinden
beklenen sürat, emniyet ve düzenli çalýþma
ortamýnýn saðlanabilmesi için her yýl
sürdürülmekte olan çalýþmalara 2004 yýlýnda
da devam edilmiþtir.
The studies in order to achieve speed,
security, and regular working atmosphere
expected at the postal services were continued
in 2004 considering the importance of the
postal services in the socio- economical and
cultural development of our country.
Geliþen teknolojiye paralel olarak
hizmetlerimizin acil, süratli, kaliteli, etkili ve
verimli bir þekilde yerine getirilmesini teminen
yürürlükteki yönetmeliklerimizde sürekli
düzenlemeler yapýlmaktadýr. Bu kapsamda
Kuruluþumuzca ; Mektup Postasý Gönderileri,
Posta Tebligat Ýþlemleri Rehberi, Haber
Ýsteme Yönetmeliði, Yurtiçi ve Yurtdýþý Posta
Kolileri Kapýdan Kapýya Teslim Hizmeti (AloPost)Yönergesi’nde düzenlemeler yapýlmýþtýr.
Amendments are made continuously at
the regulations in force in order to enable that
our services are offered fairly, speedily, with
quality and efficiently in parallel to the
developing technology. In this context; several
amendments have been made in the
Regulations of Letter Post Items, Legal
Notification Operations Guide, the Ordi-nance
of Inquiry, Domestic and International Postal
Parcels, Door to Door Delivery Service and
Tele-Post Directive have been re-prepared.
Posta Ýþletmesinde meydana
gelebilecek aksaklýklarý tespit etmek ve
gerekli önlemleri ona göre almak posta sevk
ve daðýtýmýna sürat kazandýrmak amacýyla
zaman zaman deðiþik metotlar geliþtirilerek
2004 yýlýnda da etkin ve sürekli çalýþmalar
yapýlmýþtýr.
In order to determine the potential
problems of postal services, take the necessary
actions and accelerate the transportation and
distribution of mail items, efficient and
continuous studies were conducted in 2004
by developing different quality control methods
from time to time.
Yurtiçinde bir gönderinin il ve ilçe
merkezleri arasýnda 1-2 gün, Ýlden Ýle ise
It is targeted that a domestic item is
delivered in 1-2 days between the provinces
1
en geç 2. gün daðýtýmýnýn yapýlmasý
hedeflenmektedir. Posta ulaþým sürelerinin
daha da iyileþtirilmesini teminen
Baþmüdürlükler arasý kalite kontrol
çalýþmalarýna etkin ve sürekli bir þekilde
devam edilmiþtir.
and towns and in the second day at the latest
between provinces. In order to improve delivery
time, the quality control studies among the
regional directorates have been realised
efficiently and continuously.
Hizmetlerimizin verimini ve kalitesini
arttýrmak, piyasadaki özel kargo ve daðýtým
firmalarý ile rekabet edebilmek amacýyla,
APS, koli, tebligat ve taahhütlü maddelerin
kabul, sevk ve teslim aþamalarýnýn
otomasyon sistemi üzerinden kayýt ve
takibinin yapýlmasýný saðlamaya yönelik olan;
“Kayýtlý Maddeler Otomasyonu Projesi”
Nisan-2004 tarihinde demo olarak hazýrlanan
APS kabul menüsü ile 24 merkez için
techizatlarý temin edilerek pilot uygulamasý
baþlatýlmýþtýr.
In order to increase efficiency and quality
of our services, compete with private courriers
and distribution firms in the markets, pilot
implementation of registered mail automation
project has been started in 24 Post Offices
with the EMS posting menu which was
prepared as demo in April 2004 for tracking
and tracing of EMS items, parcels, legal
notifications, registered items at the stages of
posting, forwarding and delivery.
Adana, Afyon, Ankara, Antalya, Bursa,
Eskiþehir, Erzurum, Gaziantep, Ýzmir,
Kayseri, Mersin, Sivas, Samsun, Trabzon,
Ýstanbul Anadolu, Avrupa Yakasý ve Van
Posta Ýþleme Merkezleri hizmet vermektedir.
Adana, Afyon, Ankara, Antalya, Bursa,
Eskiþehir, Erzurum, Gaziantep, Ýzmir, Kayseri,
Mersin, Sivas, Samsun, Trabzon, Ýstanbul
European and Anatolian Sides And Van Sorting
Centres are in service.
Ayrýca, Bakýrköy Daðýtým Toplama
Merkezi, Konya PÝM ve Diyarbakýr PÝM binasý
Ýhale Edilecek binalar kapsamýnda
bulunmaktadýr.
Furthermore, buildings of Bakýrköy
Distribution and Collection Centre and
Diyarbakýr and Konya Sorting Centres will
be tendered.
2
KABUL EDÝLEN YURTÝÇÝ MEKTUP VE KOLÝ POSTASI - ACCEPTED INLAND LETTER AND PARCELPOSTS
(Bin)(Thousand)
2000
2001
2002
2003
2004
2005
Program
Programme
MEKTUP- LETTER
KOLÝ - PARCEL
966604
785
806939
795
903024
859
881669
935
911439
894
920000
950
In 2004, the traffic of domestic letters was
911 million and 439 thousand, the traffic of
domestic parcels was 894 thousand.
2004 yýlýnda yurtiçi mektup postasý
gönderileri trafiði 911 milyon 439 bin, yurtiçi
koli trafiði ise 894 bin adet olmuþtur.
KABUL EDÝLEN YURTÝÇÝ HABERLEÞME MADDELERÝ
ACCEPTED INLAND PRINTED COMMUNICATION MATTERS
ACELE POSTA SERVÝSÝNE AÇIK YERLER
REPLACEMENTS OPEN FOR URGENT DELÝVERY POSTAL SERVÝCES
(Milyon)
(Millions)
MEKTUP/ Letters
DÝÐERLERÝ/ Others
ÝL/ Provencial Capital City
Program
Programme
ilçe/ Country
Program
Programme
Express Mail Service (EMS) was provided
in 81 provinces and 1825 Post Offices (990
post offices and 835 branch offices) in 2004.
7 million and 903 thousand express mail items
were accepted within the country.
Acele Posta servisi ( APS) 81 ildeki
990 Merkez ve 835 Þube olmak üzere toplam
1825 iþyerimizde hizmet vermekte olup, 2004
yýlýnda yurtiçinde 7 milyon 903 bin adet
Acele Posta Gönderisi kabul edilmiþtir.
3
Ankara, Ýstanbul, Ýzmir, Bursa, Kocaeli
ve Konya illerinde ve bu iller arasýnda
Kapýdan Kapýya Teslim Hizmeti verilmektedir.
Haftanýn her günü 07.00-23.00 saatleri
arasýnda 169 no.lu telefon aranmak suretiyle
veya ptt web sayfasý üzerinden sipariþ
verilebilmektedir. Mektup veya koli olarak
verilebilen her türlü gönderi adresten teslim
alýnýp, ayný il içerisinde alýcýlarýna 4 saatte
teslim edilmektedir.
It has been carried out door to door
delivery service in Ankara, Ýstanbul , Ýzmir,
Bursa, Kocaeli and Konya and among these
provincies. Every day in a week between
07.00a.m.-11.00p.m., orders could be given
by calling “ 169 Alo Post” Service or via web
address . Each item, like letter and parcel is
being delivered to its addressee in the same
province in 4 hours.
TOPLAM PTT ÝÞYERLERÝ SAYISI
TOTAL NUMBER OF PTT OFFICES
(Adet)
(Number)
KÝÞÝ BAÞINA MEKTUP POSTASI GÖNDERÝLERÝ
LETTER POSTAL DISPATCHES PER/PERSON
Program
Programme
Program
Programme
Alo post hizmetinin internetten verilmeye
baþlanýldýðý 15.08.2003 tarihinden
31.12.2004 tarihine kadar internet üzerinden
8.790 adet sipariþ teklifi alýnmýþtýr.
When the “Alo Post” service was given
via internet from August 15th 2003 through
December 31st 2004, 8790 items were offered.
Bu gün için zararýna çalýþan bir hizmet
olmakla birlikte, posta sektöründe rekabet
gücümüzün arttýrýlabilmesi için bu hizmetin
trafiklerimizin % 75 ini kapsayan 13 ilde daha
yaygýnlaþtýrýlmasý ve geliþtirilmesi çalýþmalarý
devam etmektedir.
However, a service that having a deficit
for today, studies in order to expand and
improve this service in 13 provinces which is
existed 75% of our traffic is till continuing.
2004 yýlýnda 11.177 adet Kapýdan
Kapýya Teslim gönderisi kabul edilmiþtir.
In 2004, 11.177 door to door delivery
POSTA HATLARI - POSTAL LINES
2000
2001
2002
2003
2004
2005
Program
Programme
(Km)
KARA YOLU -HIGHWAY
93786
86268
82761
77801
52162
52162
DEMÝR YOLU -RAILWAY
10
10
10
10
10
-
HAVA YOLU - AIRLINE
TOPLAM - TOTAL
20791
20791
20791
20791
20791
20791
114587
107069
103562
98602
72963
72953
Gerek giþe personelimizin, gerek
Kuruluþumuzdan tarife alan müþterilerimizin
hizmet ve ücretlerinin kolayca bulunulup
doðru bir þekilde ücretlendirilmesi bakýmdan
posta telgraf ücret tarifesindeki ücretler
bazýlarýnda indirime gidilmek suretiyle
yeniden düzenlenmiþ ve 23.10.2004
tarihinden itibaren uygulamaya konulmuþtur.
items were accepted.
In order to find the services and rates
easily and price the services correctly of the
counter staff as well as customers taking tariff
from our Administration, the tariff of post and
telegraph rates were organised recently with
the decrease of some rates and have been
applied as from 23.10.2004.
4
Ayrýca 01.01.2005 tarihinden geçerli
olmak üzere koli ücretleri % 33 ‘e varan
i n d i r i m l e y e n i d e n d ü z e n l e n m i þ t i r.
Meanwhile, parcel fees discounted 33
% were re-prepared effective January 1st
2005.
POSTA HATLARINA ÖDENEN - AMOUNT PAID FOR POSTAL TRANSPORTATION
(Bin TL.) - (Thousand TL.)
2000
2001
2002
2003
2004
KARA YOLU - HIGHWAY 7411148949 11696530769 9291028414 9516817764 12122570054
DEMÝR YOLU - RAILWAY
185197
280348
384515
414876
491923
HAVA YOLU - AIRLINE
1351527116 1358434618 1741315083 1442136180 1945343116
TOPLAM - TOTAL
8762861262 13055245735 11032728012 10959368820 14068405093
Posta kod kullanýmý bu yýl içerisinde %
57 seviyesine ulaþmýþtýr. Posta kodlarýný
telefonla öðrenme hizmeti veren 119 Posta
Kodu Danýþma Servislerine ilave olarak
web adresinden de öðrenebilme imkaný
getirilmiþtir.
Piyasada rekabet koþullarýna uygun
þekilde hizmet verebilmek amacýyla; Posta
tekeli kapsamýnda olmayan, Koli, Acele
Posta Gönderisi, Küçük Paket ve kitap,
gazete, dergi ve broþür gibi basýlmýþ
kaðýtlara, ayný anda ve ayný gönderici
tarafýndan tarifesinde belirtilen sayýdan az
olmamak koþuluyla postaya verilmeleri
halinde ücret indirimi uygulanmasýný saðlayan
Toplu Posta Gönderileri Ücret Ýndirimi
Yönergesi uygulanmaktadýr.
(Adet)(Number)
MERKEZ-CENTRAL OFFICES
ÞUBE-BRANCH OFFICES
ACENTE-AGENCIES
TOPLAM-TOTAL
2005
Program
Programme
(YTL.)
(NTL.)
11352887
2168523
13521410
The usage of postal code increased up
to 57% this year. Postal codes can be learned
from the web address , in addition to call
centre 119.
In order to offer postal services in the
market according to the conditions of
competition; “ Bulk Postal Items Price Discount
Tariff “ which provides price discount for
Parcels,EMS Items, Small Packages, not
subject to the postal monopoly, and printed
papers like book, newspapers, magazine, and
brochure, on condition that they be posted by
the same sender, in the same mail and with
a number prescribed in the tariff; is being
applied.
PTT ÝÞYERLERÝ - PTT OFFICES
2000
2001
2002
1114
2376
2115
5605
1094
2151
1318
4563
5
1084
2051
1336
4471
2003
2004
1068
1954
1399
4421
1064
1893
1424
4381
2005
Program
Programme
1035
1775
1550
4360
2004 yýlý itibariyle motorize köy daðýtým
hizmeti, 108 adet Ýdare malý , 349 adet de
kiralýk araç olmak üzere toplam 457 araçla,
47 baþmüdürlük merkezlerine baðlý 23.797
k ö y v e m e z r a d a y ü r ü t ü l m e k t e d i r.
Motorised delivery service is being offered
in 23,797 villages by 457 vehicles 108 of which
belong to our 47 Post Offices and 349 are
rented.
Baþmüdürlüklerce teklif edilen yeterli
sayýda yaya daðýtýcýsý bulunmayan
yörelerimizin de motorize daðýtýma açýlmasý
konusunda gerekli çalýþmalar yapýlmaktadýr.
Halen 15.763 köyde de daðýtým hizmetleri
yaya olarak sürdürülmektedir.
In order to carry out the motorised delivery
service in the regions not having sufficient
number of postman, the studies are in progress.
In 15.763 rural area, delivery services are
carried out by the walking postmen.
TARGETS
REORGANIZATION OF
POSTAL SORTING CENTERS
HEDEFLER
POSTA ÝÞLEME MERKEZLERÝNÝN
REORGANÝZASYONU
Kuruluþumuz hizmetlerinin geliþtirilmesi
gönderilerin alýcýlarýna tesliminde yaþanan
hata ve gecikmelerin önlenmesi, ayýrým, sevk
ve daðýtým iþlemlerinin saðlýklý ve süratli bir
þekilde yürütülerek gelir ve hizmet kalitesinin
artýrýlmasý bakýmýndan, Posta Ýþleme
Merkezlerinin Modernizasyonu projesi bir
an evvel uygulamaya konulacaktýr.
In order to improve the services of our
Administration, prevent the errors and delays
occured during the delivery of the items to the
addressees, increase the income and service
quality while carrying out the speedy and well
organised sorting and delivery operations, a
project on the Reorganization of Postal Sorting
Centers will be implemented in the shortest
time.
Bu baðlamda Posta Ýþleme
Merkezlerinin modernizasyonu çerçevesinde
ihtiyaç duyulan Kaba Maddeler Ayýrým
Sistemi, Harmanlama Makinesi, Tartýlý
Konveyör, Kamera Kontrol Sistemi, Kartlý
Giriþ Sistemi, Damga Dizme Makinesi ve
Poþetleme Makinesi 2005 yýlý yatýrým
programýna alýnmýþ olup, modernize edilecek
Posta Ýþleme Merkezlerinde gönderilerin
güvenliði saðlanacak, ayýrým, sevk ve daðýtým
hýz kazanacaðýndan, gönderiler vatandaþlara
en kýsa süre içerisinde ulaþacaktýr.
Within the context of the modernization
of the Postal Sorting Centers, purchasing of
Flat Items Sorting System, Culler Facer
Machine, Weighing Conveyor, Control System
with Camera, Enterance System with ID cards,
Cancelling Machine and Shrinking Machine is
taking place in the investment plan of 2005.
After this procedure is completed, the security
of the postal items will be improved, and items
will be delivered to the addressees in the
shortest time due to the accelerated sorting,
forwarding and delivery.
KAYITLI POSTA MADDELERÝNÝN
OTOMASYON PROJESÝ
AUTOMATION PROJECT OF
REGISTERED MAILS
Hizmetlerimizin verimini ve kalitesini
arttýrmak, piyasadaki özel kargo ve Daðýtým
firmalarý ile rekabet edebilmek için bu proje
öncelikli hedefimizdir.
This project is our priveleged target in
order to increase efficiency and quality of our
services and compete with private courrier and
distribution companies in the market.
Kayýtlý Posta Maddeleri Otomasyonu
projesinin tüm PTT merkezlerine
yaygýnlaþtýrýlmasý planlanmakta olup, bu
kapsamda;
Automation Project of Registered Mails
were enlarged whole of the Post Offices within
context;
800 PC, 1500 kablolu barkod okuyucu,
1000 adet barkod yazýcý, 200 hafýzalý barkod
okuyucunun PTT merkezlerine daðýtýmý
hususunda baþlatýlan çalýþma tamamlanarak,
il etapta bu merkezlerin kayýtlý posta
maddelerinin otomasyonu uygulamasýna
baþlanýlmasý,
Studies which are started are completed
with reference to distribution of Post Offices of
800 PC, 1500 cabled barcode reader, 1000
barcode writer, 200 memorized barcode reader,
the first stage of this centers in order to
implement of registered items automation will
be started.
6
Giþe sayýsý, personel ve yerleþim
durumu ile kayýtlý gönderi trafiðine göre 297
adet merkezde, kayýtlý maddeler otomasyonu
için yeni bir PC kullanýlarak giþe açýlmasýnýn
rantabl olmadýðý sonucuna varýlmasý
nedeniyle bu merkezlerin de halen
otomasyona açýk merkezlerdeki PC’lerin
kullanýlmasý suretiyle kayýtlý posta
maddelerinin otomasyonu projesine
açýlabilmesine yönelik planlama yapýlmasý
hedeflenmektedir.
KALÝTE
YÖNETÝM
It is also expected that there shall be
a planning for the implementation of the project
of registered items automation according to
the traffic of the registered items with the
number of counter at 297 post offices,
condition of staff and it has been decided that
opening new counters with new PCs used in
the automated offices.
SÝSTEMÝ
QUALITY MANAGEMENT SYSTEM
Avrupa Birliðine uyum kapsamýnda
Kuruluþumuzun da sektördeki etkinliðini
artýrmaya yönelik olarak stratejik öneme
sahip TS EN ISO 9001 2000 Kalite
Belgesi’nin 2005 Yýlýnda alýnmasý
hedeflenmektedir.
TS EN ISO 9001 2000 QUALITY
SYSTEM DOCUMENTATION which have
stratejic importance is targetted to receive in
2005 for increasing efficiency of our
Administration in the market.
Bu anlamda PTT Genel Müdürlüðü de
süratli, güvenli ve kaliteli hizmet için
mükemmelliði yakalama yolunda çalýþmalara
baþlamýþ ve 2002 yýlýnýn Mayýs ayýnda kalite
yolculuðuna çýkmýþtýr.
General Directorate of PTT has started
to the works in order to make improvement
for providing speedy, reliable and qualified
service. Journey of quality has been started
in May 2002.
Ýnsanlarýn ve sistemlerin mükemmele
ulaþma isteði gerçeðinden hareketle müþteri
ihtiyaçlarýný ve beklentilerini tam ve sürekli
olarak karþýlayabilecek hizmetleri en
Taking into consideration of the reality of
the demand of the human beings and systems
for reaching to the perfection, it has been
targetted to create the Quality Management
7
ekonomik þekilde üretmeyi saðlayabilmek,
Kuruluþumuzca yerine getirilen her türlü iþ
ve iþlemlerin tanýmlanmasý, esas ve usullerin
belirlenmesi, bütün faaliyetlerimizin düzenli
kayýt ve arþiv sistemi dahilinde yürütülmesi,
tüm dokümanlarýn oluþturulmasý v.b. standart
þartlarýnýn eksiksiz olarak yerine getirilmesine
yönelik PTT Genel Müdürlüðünde Kalite
Yönetim Sisteminin oluþturulmasý ve TS-ENISO 9001:2000 Kalite Belgesinin alýnmasý
amaçlanmýþtýr.
Vizyonumuz; “Kuruluþumuzu, uluslar
arasý standartlara kavuþturarak sanayileþmiþ
ülkelerdeki benzer kuruluþlar seviyesine
çýkarmak,”
System and to receive the Certificate of Quality
TS-EN-ISO 9001:2000 in order to carry out
the services more economically for meeting
customer needs and expectations, define each
of the services and operations carried out by
our Administration, fix the rules and procedures,
carry out the activities according to the records
and archive system and meet all the standards
such as providing all the documents.
Misyonumuz; “PTT hizmetlerini
uluslararasý standartlara uygun olarak
saygýnlýk ve güvenilirlik bilinci ile sektördeki
rekabet ve müþteri memnuniyetini ön planda
tutarak yürütmek için belirlenen hedefleri
çaðdaþ, teknolojik imkanlarý kullanarak
stratejik plan ve programlar dahilinde
gerçekleþtirmek,” olarak belirlenmiþtir.
Mission; is “ to realize the targets
determined for competing in the market and
providing the customer satistaction in order to
carry out the PTT services within the
international standards and with the
consciousness of prestige and reliability by
using the modern and technological devices”.
Genel Müdürlüðümüzde yürütülen
Kalite Yönetim Sistemi Kurulmasý ve “ÝSO”
belgesinin alýnmasýna yönelik olarak 2002
yýlýnda baþlanýlan çalýþmalarda büyük ölçüde
yol katedilmiþ, belge alma yolunda
dokümantasyon iþlemlerinde son aþamasýna
gelinmiþtir. Eðitim sürecinde kurs, seminer,
sempozyumlar düzenlenerek katýlanlar
bilgilendirilmiþtir.
The works carried out concerning the
ceation of a Quality Management System and
receiving ISO certificate in our Administration
are in progress and it has been achieved to
reach the last stage of the documentation for
receiving the certificate. Courses, seminars
and symposiums were organized for giving
the information to the participants on this
subject.
Vision; is “to carry our Administration to
the same level of the developed countries’
Administrations with meeting the international
standars”.
8
TELGRAF HÝZMETLERÝ
TELEGRAPH SERVÝCES
2004 yýl sonu itibariyle Telem hizmetine
açýk iþyeri sayýsý 702 adettir.
The number of post offices available for
Telem communication was 702 as ofthe end
of the year 2004.
YURTÝÇÝ TELGRAF TRAFÝÐÝ
INLAND TELEGRAM TRAFFICS
TELEM VE GENTEKS'E AÇIK ÝÞYERÝ SAYISI
OFFICES OPEN FOR TELEX AND GENTEX SERVÝCES
TELEME AÇIK ÝÞYERÝ / Offices Open for Telex Services
(Milyon Adet)
(Numbers in Millions)
Program
Programme
Program
Programme
Normal / Ordinary
Acele+Yýldýrým / Urgent+Very Urgent
GENTEKSE AÇIK ÝÞYERÝ/Offices Open for Gentex Services
Genteks iþletmesine açýk iþyeri sayýsý
2004 Yýl sonu itibariyle 235’dir. Halen 939
iþyerimizde Telgraf Muhabere hizmeti
verilmektedir.
The number of post offices available for
Gentex operation has reached 235 by the end
of 2004. The telegraph service is offered in
939 post offices.
Tele-Post trafiði 2004 yýlýnda 1 Milyon
386 bin adet olmuþtur. 2004 yýlýnda 81 Ýl,
1131 ilçe ve bucak olmak üzere toplam 1212
iþyerimizde Tele-Post hizmeti verilmiþtir.
Domestýc Tele-Post traffic reached 1
million 386 thousand as of 2004. In 2004,
Tele-Post service was offered in 1.212 post
offices in total, 81 of which are in the provinces
and 1131 of which are in the district.
Yurtiçi telgraf trafiði 2004 yýlýnda 1
milyon 801 bin adet olmuþtur.
Domestic telegraph traffic was 1 million
801 thousand in 2004.
Telefaks abonelerinin telgraflarýný,
muhaberedeki faksimil cihazýna iletmelerini
saðlayan Fakstel hizmeti halen 27 ilimizde
verilmektedir.
Fax-tel service, enabling the tele-fax
subscribers to transfer their telegraphs to the
facsmile device is offered in 27 provinces.
TELEPOST HÝZMETÝ (FAKS)-TELEPOST SERVICE (FAX)
2000
2001
2002
2003
,
(Adet)(Number)
ÝÞYERÝ SAYISI - NUMBER OF PTT OFFICES 1098
1141
YURTÝÇÝ MEKTUP TRAFÝÐÝ (FAKS)
198937 1721485
INTERNALTRAFFIC (FAX)
YURTDIÞI MEKTUP TRAFÝÐÝ (FAKS)
4805
2382
INTERNATIONALTRAFFIC (FAX)
9
2004
1170
1815000
1191
1544000
1212
1386000
1780
1488
1298
2005
Program
Programme
1234
1550000
1100
PARALI POSTA HÝZMETLERÝ
Posta hizmetlerinin modern
telekomünikasyon hizmetlerine olan talebin
önüne geçerek sunulmasý, ekonomik açýdan
daha rantabl bir hizmet vererek geliþmiþ
ülkelerde uygulamaya konulmuþ modern
posta hizmetlerinden ülkemiz halkýnýn
yararlandýrýlmasý düþünülerek baþlatýlan giþe
otomasyonu hizmeti yaygýnlaþtýrýlmýþ olup,
otomasyona açýk iþyeri sayýmýz þubeler de
dahil olmak üzere 2004 yýlý sonunda 1511’e
ulaþmýþtýr. 2005 yýlý Nisan ayý sonu itibariyle
otomasyona açýk iþyeri sayýmýz 2000’e
ulaþmýþ olup aþaðýdaki grafikte yýllar itibariyle
durum gösterilmiþtir.
POSTAL PAYMENT SERVICES
By considering that postal services are
offered by surpassing the demand for modern
telecommunications services and that our
people benefit from modern postal services
implemented in the developed countries by
submitting economically more profitable
service, counter automation service was
launched. This service has been expanded in
the parallel with the number of automated post
offices including branch offices increased to
1,511 at the end of the year 2004.The number
of automated post offices has reached to 2000
as from the end of April 2005 and following
graphics show the situation by the years.
OTOMASYONA AÇILAN ÝÞYERÝ SAYISI
NUMBER OF PTT OFFICES OPENED TO
AUTOMATION
Nisan
Otomasyon sistemi belirli bir alt yapýya
kavuþmuþtur. Otomasyon sistemi sayesinde
havale iþlemleri on-line olarak yapýlmakta,
posta çeki hesaplarýna para yatýrma veya
hesaptan para çekme iþlemleri, hesaplar
arasý aktarma iþlemi otomasyona açýk
herhangi bir PTT iþyerinden anýnda on-line
olarak gerçekleþtirilebilmektedir.Posta Çekleri
Baþmüdürlüðü ve otomasyona açýk
iþyerlerimizle bu sistem sayesinde hesap
sahiplerine daha çaðdaþ ve kaliteli hizmet
sunulmaktadýr.
Program
Programme
Automation system has reached a certain
infrastructure. Owing to automation system;
money order transactions are made as online, transactions of crediting or withdrawing
postal cheque accounts and transferring
money between the accounts can be realised
instantly as on-line in any automated post
office. Moreover, more contemporary and
qualified service is offered to our customers
by the Regional Directorate of Postal Cheques
and by the automated post offices.
10
2005 yýlýnda da bu çalýþmalara devam
edilecek olup 500 þubenin daha otomasyona
açýlmasý planlanmýþtýr.
The studies will continue in the year 2005
and it was planned to automate 500 branch
offices.
Bankacýlýk Düzenleme ve Denetleme
Kurulu’nun 29.04.2004 tarih ve 1262 sayýlý
kararý gereðince mevzuatýmýz çerçevesinde
yetkili olduðumuz ve halen yürütmekte
olduðumuz hizmetler PTT Bank tanýtýcý iþareti
altýnda sunulmaya baþlanmýþtýr.
In accordance with the decision nr. 1262,
dated 29.04.2004 of Banking Regulation and
Supervision Agency; the services which we
are authorised and we currently carry out in
the framework of our legislation were started
to offer under the introductory mark of PTT
Bank.
Bu kapsamda; müþteri profilinin de
deðiþtiði günümüzde kuruluþ hizmetlerinin
artýrýlmasý ve çaðdaþ hizmet sunulmasý
amacýyla bankalar ve finans kuruluþlarý ile
yapýlan görüþmeler ve iþbirliði sonucu;
In this context; as a result of the
negotiations made with the banks and the
financial institutions in order to increase the
type of the services and offer modern services
in these days at when the customer’s profile
has changed;
Kuruluþumuz ile Garanti Bankasý,
Anadolu Finans Kurumu, Asya Finans
Kurumu, Kuveyt Türk Evkaf Finans Kurumu,
Citibank ve Finansbank ile önceki yýllarda
imzalanan sözleþme uyarýnca tahsilat
iþlemleri devam etmektedir.
In accordance with the agreements
signed between our Administration and Garanti
Bank, Anadolu Finance Ýnstitution, Asya
Finance Institution, Kuveyt Türk Evkaf Finance
Institution, Citibank and Finansbank in the
previous years; collection transactions
continue.
11
2004 yýlýnda Kuruluþumuz ile Family
Finans Kurumu A.Þ , Koçbank A.Þ, C Kredi
ve Kalkýnma Bankasý (C Bank) , Denizbank
A.Þ. Genel Müdürlüðü , Türk Dýþ Ticaret
Bankasý A.Þ, Yapý Kredi Bankasý A.Þ. Vakýflar
Bankasý A.Þ. Genel Müdürlüðü, Türk
Ekonomi Bankasý A.Þ ile imzalanan
sözleþmeler uyarýnca adý geçen Banka
müþterilerinin kredi kartý ve bireysel kredi
tahsilatlarý yapýlmaktadýr.
In accordance with the agreements
signed between our Administration and Family
Finance Institution Coop., Kocbank Coop., C
Kredi ve Kalkýnma Bank (C Bank), General
Directorate of Denizbank Coop., Türk Dýþ
Ticaret Bank Coop., Yapý Kredi Bank Coop.,
General Directorate of Vakýflar Bank Coop.
and Türk Ekonomi Bank Coop. in the year of
2004; collection of credit card debts and
individual credit debts belonging to these
Banks’ customers are carried out.
Böylece; 2004 yýlýnda hizmetlerimizin
geniþ kitlelere yayýlmasý ve bankacýlýk- nakit
ve tahsilat iþlemlerinde pazar payýnýn
arttýrýlmasý saðlanmýþtýr.
Thus, it has been provided to cover more
people with our services and increase our
market share on cash transactions and
collection of the bills.
Kuruluþumuzca anlaþmalý bankalara
ait tahsilatlardan 2003 yýl sonunda 245
Milyar 45 Milyon TL. (245 Bin 45 YTL.)
gelir elde edilmiþtir. 2004 yýl sonu itibariyle
ulaþýlan 2 Trilyon 838 Milyar 102 Milyon
TL.’lik (2 Milyon 838 Bin 102 YTL.) gelir,
2003 yýlý sonunda elde edilen 12 aylýk tutarýn
yaklaþýk 12 katýný oluþturmaktadýr.
The revenues gained from the collections
of the bills of the banks with which our
Administration made agreements have been
245 billion 45 million TL. (245.045 NTL) at
the end of 2003. The revenue at the end of
2004 which is 2 trillion 838 billion and 102
million TL. (2.838.102 NTL.) is 12 times more
than the amount of the revenue of 2003.
Kuruluþumuz ile Türk Telekom, Telsim,
Aycell, Aria, (Avea) ve Turkcell arasýnda
In accordance with the contracts signed
between our Administration and Turkish
12
önceki yýllarda imzalanan sözleþmeler
uyarýnca PTT iþyerlerinden fatura tahsilatý
ve kontör yükleme kartý satýþýna devam
edilmektedir. Ancak Turkcell kontör yükleme
iþlemi POS cihazý tahsis edilmiþ 200 PTT
merkezinden kredi kartý ile yapýlmaktadýr.
Telecom, Telsim, Aycell, Aria (Avea) and
Turkcell in the previous years; it is continued
to collect cellular phone bills and to sell phone
cards in the post offices. However, sale of
phone cards belonging to Turkcell is realised
by credit card in 200 post offices having post
machine.
Aycell ve Aria (ÝÞ-TÝM)‘nýn tüm aktif ve
pasifleri birleþerek 21.01.2004 tarihinden
itibaren TT&TÝM Ýletiþim Hizmetleri A.Þ. olarak
deðiþim göstermiþtir. 15.10.2004 tarihinden
itibaren de AVEA Ýletiþim Hizmetleri olarak
faaliyetlerine devam etmektedirler.
By merging all assets and liabilities of
Ay c e l l a n d A r i a ( Ý Þ - T Ý M ) , T T & T Ý M
Communications Services Coop. was formed
from 21.01.2004. They have continued their
activities as Avea Communications Services
since 15.10.2004.
Bu kapsamda Kuruluþumuzca 2002
yýlýnda 80 Trilyon 87 Milyar 707 Milyon
TL. (80 Milyon 87 Bin 707 YTL.), 2003 yýl
sonunda 78 Trilyon 279 Milyar 785 Milyon
TL.(78 Milyon 279 Bin 785 YTL.) gelir elde
edilmiþtir. 2004 yýl sonu itibariyle ise 77
Trilyon 646 Milyar 6 Milyon TL.( 77 Milyon
646 Bin 6 YTL.) gelir elde edilmiþtir.
In this context, the revenues of our
Administration were 80 trillion 87 billion and
707 million TL. (80.087.707 NTL) in 2002 and
78 trillion 279 billion and 785 million TL.
(78.279.785 NTL) in 2003.The revenue was
77 trillion 646 billion and 6 million TL.
(77.646.006 NTL) at the end of 2004.
Kuruluþumuz ile Star Telekomünikasyon
A.Þ. arasýnda 02.08.2004 tarihinde
iþyerlerimizden starcep baþlangýç paketi KYK
satýþý ve pazarlanmasý için bir sözleþme
imzalanmýþ olup, iþlemlere baþlanmasý için
görüþmeler sürdürülmektedir.
An agreement concerning selling and
marketing of starcep initial phone packets
KYK in our post offices was signed between
our Administration and Star
Telecommunications Coop. on 02.08.2004.
Negotiations are going on in order to start
transactions.
Besides, it was launched to sell Mycep
initial phone packets and to sell phone cards
by loading method in our post offices on
11.10.2004.
A y r ý c a 11 . 1 0 . 2 0 0 4 t a r i h i n d e
iþyerlerimizden Mycep baþlangýç paketi satýþý
ile cepload yöntemi ile kontör yükleme
iþlemlerine baþlanmýþtýr.
13
Kuruluþumuz ile Sabancý
Telekomünikasyon Hizmetleri A.Þ. arasýnda
01.06.2004 tarihinde adý geçen Þirket
müþterilerinin PTT iþyerlerine baþvurarak
giþeden ödeme yöntemiyle Sabancý
Telekom’un PTT nezdindeki çek hesabýna
fatura ve ara ödeme bedelini yatýrabilmeleri
konusunda bir sözleþme imzalanmýþ olup,
i þ l e m l e r e h e n ü z b a þ l a n m a m ý þ t ý r.
A contract was signed between our
Administration
and
Sabancý
Telecommunications Services Coop. on
01.06.2004 in order that this Company’s
customers can pay their phone bills and other
debts by crediting Sabancý Telecom’s postal
cheque account with PTT at the counters in
the post offices. Transactions have not yet
been started.
Kuruluþumuz ile Kaya Telekom A.Þ.
arasýnda 15.09.2004 tarihinde adý geçen
Þirket müþterilerinin PTT iþyerlerine
baþvurarak giþeden ödeme yöntemiyle Kaya
Telekom’un PTT nezdindeki çek hesabýna
fatura ve ara ödeme bedelini yatýrabilmeleri
konusunda bir sözleþme imzalanmýþ olup,
i þ l e m l e r e h e n ü z b a þ l a n m a m ý þ t ý r.
An agreement was signed between our
Administration and Kaya Telecom Coop. on
15.09.2004 in order that this Company’s
customers can pay their phone bills and other
debts by crediting Kaya Telecom’s postal
cheque account with PTT at the counters in
the post offices. Transactions have not yet
been launched.
Kuruluþumuz ile Trendikom Teknoloji
ve Ýletiþim Hizmetleri A.Þ. arasýnda
22.12.2004 tarihinde konsinye usulü arama
kartý (Alocard) satýþý konusunda bir sözleþme
imzalanmýþ olup, iþlemlere henüz
baþlanmamýþtýr.
An agreement concerning the sale on
consignment of phone cards (Alocard) was
signed between our Administration and
Trendikom Technology and Communications
Services Coop. on 22.12.2004 Transactions
have not yet been started.
Kuruluþumuz ile Türkiye Elektrik
Daðýtým Anonim Þirketi (TEDAÞ) arasýnda
iþyerlerimizden TEDAÞ abonelerinin fatura
tahsilatý konusunda imzalanan sözleþme
uyarýnca iþlemler yapýlmaktadýr.
In accordance with the contract signed
between our Administration and Turkey
Electricity Distribution Coop. (TEDAÞ) for the
collection of electricity bills, services are offered
to the TEDAޒs subscribers in our post offices.
Elektrik faturalarýnýn tahsilatýna tüm iþ
y e r l e r i m i z d e d e v a m e d i l m e k t e d i r.
Collection of the electricity bills still
continue in our post offices.
14
Kuruluþumuz ile FLY Hava Yollarý A.Þ.
arasýnda 09.01.2004 tarihinde imzalanan
sözleþme uyarýnca adý geçen Þirket
müþterilerinin PTT’nin otomasyona açýk
iþyerlerine baþvurarak giþeden ödeme
yöntemiyle uçak bileti rezervasyonu ve
ücretinin tahsili yapýlmaktadýr.
Kuruluþumuz ile Metro Motorlu Taþýtlar
Taþ. San. ve Tic. A.Þ. arasýnda 16.06.2004
tarihinde imzalanan sözleþme uyarýnca
Ankara, Antalya, Bursa, Ýstanbul Anadolu ve
A v r u p a Ya k a s ý i l e
Ýzmir PTT
Baþmüdürlüklerine baðlý otomasyona açýk
merkezlerden NETBUS isimli yazýlým
kullanýlarak otobüs bileti satýþý iþlemi
yapýlmakta olup, kapsam geniþletilecektir.
In accordance with the agreement signed
between our Administration and Fly Air Lines
Coop. on 09.01.2004, the reservation and
collection of air tickets by paying at the counters
are offered to this Company’s customers in
the automated post offices of PTT.
In accordance with the agreement signed
between our Administration and Metro Motor
Vehicles Trans. Ind. and Trade Coop. on
16.06.2004, sale of bus tickets is carried out
by using the software, named as NETBUS, in
the automated post offices of the Ankara,
Antalya, Bursa, Ýstanbul Anatolian and
European Sides and Ýzmir PTT Regional
Directorates. The scope of this service will be
enlarged.
Kuruluþumuz ile Global Refund Turistik
Hizmetleri A..Þ. ile Deri Sanayicileri Sektörel
Dýþ Ticaret A.Þ.arasýnda ileri tarihlerde
imzalanan sözleþmeler uyarýnca yabancý
konuk ve yurtdýþýnda yerleþik yaþayan T.C.
Vatandaþý olan kiþilerin Türkiye’ yi terk
ederken Antalya, Ýzmir, Edirne, Ankara,
Muðla, Ýstanbul Av.Yak., Hatay, Mardin, Artvin
PTT Baþmüdürlüklerine baðlý çýkýþ kapýsý
PTT Merkezlerine ibraz edecekleri vergisiz
alýþveriþ çeki karþýlýðýnda Türkiye’ den yapmýþ
olduklarý alýþ veriþ nedeniyle ödemiþ olduklarý
Katma Deðer Vergilerini nakit olarak
alabilmektedirler.
In accordance with the contracts signed
between our Administration and Global Refund
Tourism Services Coop. and Leather
Industrialists Sector Foreign Trade Coop.
before, transient foreigners and the Turkish
people living outside of Turkey can get back,
in cash, Value Added Taxes which they paid
for shopping in Turkey, against tax-free
shopping cheque to be produced at the border
post offices of the Antalya, Ýzmir, Edirne,
Ankara, Muðla, Ýstanbul European Side, Hatay,
Mardin and Artvin PTT Regional Directorates
while they depart from Turkey.
Kuruluþumuz ile TCDD Genel
Müdürlüðü arasýnda 12.08.2004 tarihinde
imzalanan sözleþme uyarýnca Kýzýlay, Ulus,
Yeniþehir, Kadýköy, Kartal ve Maltepe
merkezlerinden pilot olarak TCDD bileti
satýþý iþlemlerine baþlanmýþ olup, kapsam
geniþletilecektir.
In accordance with the agreement signed
between our Administration and General
Directorate of TCDD on 12.08.2004, it was
launched to sell TCDD tickets, as the pilot, in
the Kýzýlay, Ulus, Yeniþehir, Kadýköy, Kartal
and Maltepe post offices. The scope of this
service will be enlarged.
15
Ýzmir PTT Baþmüdürlüðü ile Ýzmir Su
ve Kanalizasyon Ýdaresi Genel Müdürlüðü
arasýnda imzalanan sözleþme uyarýnca ÝZSU faturalarý adý geçen Baþmüdürlüðün
otomasyona açýk merkezlerinden tahsil
edilmektedir.
In accordance with the contract signed
between Ýzmir PTT Regional Directorate and
General Directorate of Ýzmir Water and
Sewerage Administration, ÝZ-SU bills are
collected in the automated post offices of the
said Regional Directorate.
Konya PTT Baþmüdürlüðü ile Konya
Su ve Kanalizasyon Ýdaresi Genel Müdürlüðü
(KOSKÝ) arasýnda 01.03.2004 tarihinde
imzalanan sözleþme uyarýnca KOSKÝ
faturalarý adý geçen Baþmüdürlüðün
otomasyona açýk merkezlerinden tahsil
edilmektedir.
In accordance with the contract signed
between Konya PTT Regional Directorate and
General Directorate of Konya Water and
Sewerage Administration (KOSKÝ) on
01.03.2004, KOSKÝ bills are collected in the
automated post offices of the said Regional
Directorate.
Zonguldak PTT Baþmüdürlüðü ile
Zonguldak Belediye Baþkanlýðý arasýnda
29.07.2004 tarihinde imzalanan sözleþme
uyarýnca adý geçen Belediyenin Su faturalarý
Zonguldak PTT Baþmüdürlüðünün
otomasyona açýk merkezlerinden tahsil
edilmektedir.
In accordance with the agreement signed
between Zonguldak PTT Regional Directorate
and Zonguldak Municipality on 29.07.2004,
Water bills belonging to this Municipality are
collected in the automated post offices of
Zonguldak PTT Regional Directorate.
Zonguldak PTT Baþmüdürlüðü ile
Karabük Belediye Baþkanlýðý arasýnda
09.07.2004 tarihinde imzalanan sözleþme
uyarýnca adý geçen Belediyenin Su faturalarý
Karabük PTT Merkezi ve Otomasyona açýk
þubelerinden tahsil edilmektedir.
In accordance with the agreement signed
between Zonguldak PTT Regional Directorate
and Karabük Municipality on 09.07.2004,
Water bills belonging to this Municipality are
collected in Karabük post office and its
automated branch offices.
Bursa PTT Baþmüdürlüðü ile Bursa Su
ve Kanalizasyon Ýdaresi (BUSKÝ) Genel
Müdürlüðü arasýnda 27.10.2004 tarihinde
imzalanan sözleþme uyarýnca BUSKÝ
faturalarý adý geçen Baþmüdürlüðün
otomasyona açýk merkezlerinden tahsil
edilmektedir.
In accordance with the agreement signed
between Bursa PTT Regional Directorate and
General Directorate of Bursa Water and
Sewerage Administration (BUSKÝ) on
27.10.2004, BUSKÝ bills are collected in the
automated post offices of the said Regional
Directorate.
Kuruluþumuz ile Ýstanbul Büyükþehir
Belediyesi Baþkanlýðý arasýnda 15.09.2004
tarihinde Belediye tarafýndan üniversite
öðrencilerine verilen eðitim yardýmlarýnýn;
Kuruluþumuz aracýlýðýyla burs almaya hak
kazanacak öðrencilerin her birine açýlacak
posta çeki hesaplarý vasýtasý ile hak
sahiplerine ödenmesi konusunda bir
sözleþme imzalanmýþtýr. Söz konusu
sözleþme uyarýnca 30.000 ilköðretim ve lise
öðrencisine bir defaya mahsus olmak üzere
2004 yýlýnda sorgulamalý ödeme yöntemi ile
eðitim yardýmý yapýlmýþ olup, Üniversite
öðrencilerine posta çeki hesaplarý vasýtasý
ile eðitim yardýmý ödemeleri yapýlmaya
devam edilmektedir.
An agreement was signed between our
Administration and Ýstanbul Metropolitan
Municipality on 15.09.2004 in order to pay
education allowance given to university
students by the Municipality through the postal
cheque accounts to be opened, by our
Administration, for each student who will be
entitled to this scholarship. In accordance with
this agreement, education allowance was
given to 30.000 primary and high school
students, once, by the payment method with
inquiry service in the year 2004. It is continued
to pay education allowance to university
students through postal cheque accounts.
Kuruluþumuz ile Anadolu Emeklilik A.Þ.
arasýnda posta çeki vasýtasýyla hesap
hareketlerinin düzenlenmesi ve iþleyiþ
ilkelerinin belirlenmesi, prim tahsilatlarýna
A contract was signed between our
Administration and Anadolu Pension Coop.
on 03.11.2004 in order to prepare account
statements and determine operation principles
16
iliþkin 03.11.2004 tarihinde bir sözleþme
imzalanmýþtýr.
Kuruluþumuz ile Global Hayat Sigorta
A.Þ. arasýnda 16.08.2004 tarihinde Hayat
Sigortasý Poliçesi satýþý için bir sözleþme
imzalanmýþ olup, 05.01.2005 tarihinden
itibaren adý geçen Sigorta Þirketinin sigorta
poliçeleri satýþýna 188 merkezde baþlanmýþtýr.
through postal cheque and to collect premium.
Kuruluþumuz ile Iþýk Sigorta A.Þ.
arasýnda 13.05.2004 tarihinde, Ýsviçre Sigorta
A.Þ. arasýnda 15.06.2004 tarihinde Zorunlu
Deprem Sigortasý ile Mali Sorumluluk Trafik
Sigortasý Poliçe satýþý iþlemleri için bir
sözleþme imzalanmýþtýr.
The agreements were signed between
our Administration and Iþýk Insurance Coop.
on 13.05.2004 and Switzerland Insurance
Coop. on 15.06.2004 for the sale of Mandatory
Earthquake Insurance Policy and Financial
Liability Traffic Insurance Policy.
Sigorta Þirketleriyle yapýlan sözleþmeler
kapsamýnda ilgili Sigorta Þirketleri tarafýndan
Genel Müdürlük personeline ve
eðitmenlerimize eðitim verilmiþ olup,
Sigortacýlýk eðitiminin eðitim programýna
dahil edilmesi ve personelimizin eðitimine
baþlanmasýný müteakip, peyder pey
merkezlerimizde iþlemlere baþlanacaktýr.
In the scope of agreements made with
the Insurance Companies, personnel of
General Directorate and our educators were
trained by the related Insurance Companies.
Transactions will be launched in our post
offices, step by step, following that insurance
training is included in training program and
that training of our personnel is started.
Kuruluþumuz ile Doðan Ýletiþim
Telekomünikasyon Elektronik Servis
Hizmetleri Turizm ve Yayýncýlýk A. Þ., Hizmet
Otomotiv Ýthalat Ýhracat Ticaret Ltd. Þti.,
Teleses Telekomünikasyon A. Þ., Ýþnet
Elektronik Bilgi Üretim Daðýtým Ticaret ve
Ýletiþim A. Þ., Lindner Türkiye Acentesi Pul
Köþesi, Kesit Tanýtým Ltd. Þti., Karel
Elektronik Sanayi ve Ticaret A. Þ., Kumtel
Elektronik Sanayi ve Ticaret A. Þ., Mor-Tel
Telekom Hizmetleri Ticaret Ltd. Þti. ve
Trendikom Telekom A. Þ. arasýnda bu
þirketlere ait ürünlerin iþ yerlerimizde konsinye
usulü satýþý hakkýnda sözleþme imzalanmýþtýr.
An agreement concerning the sale on
consignment of products of Doðan
Telecommunications Electronic Services and
Tourism and Publishing Coop., Hizmet
Automotive Export and Import Trade Ltd.,
Teleses Telecommunications Coop., Ýþnet
Electronic Information Production and
Distribution Ltd. and Communication Coop.,
Lindner Turkey Agency Stamp Corner, Kesit
Advertising Ltd., Karel Electronic, Industry and
Commerce Coop., Kumtel Electronic Industry
and Commerce Coop., Mortel Telecom
Services Commerce Ltd., Trendikom Telecom
Coop. in our post offices was signed between
our Administration and these Companies.
A contract concerning the sale of Life
Insurance Policy was signed between our
Administration and Global Life Insurance Coop.
on 16.08.2004. It was launched to sell
insurance policies of this Insurance Company
in 188 post offices from 05.01.2005.
17
Bölge Ýdare Mahkemeleri ve Cumhuriyet
Baþsavcýlýklarýnýn resmi pul kullanmasý
zorunlu adli tebligat ve diðer posta gönderileri
bedellerinin çek hesabýndan alýnabilmesi
yönünde 20.12.2004 tarihinde bir sözleþme
imzalanmýþtýr.
Bu sözleþme doðrultusunda 2005
yýlýndan itibaren Bölge Ýdare Mahkemeleri
ve Cumhuriyet Baþsavcýlýklarýnýn resmi pul
kullanýlmasý zorunlu adli tebligat ve diðer
posta gönderileri pul bedelleri iþyerlerimizce
posta çeki hesabýndan tahsil edilecektir.
An agreement which enables that the prices
of the legal notifications and other postal items
of the Regional Directorate Courts and Chief
Prosecutor’s Office on which it is obliged to
use official stamps may be collected from the
postal cheque accounts was signed on
20.12.2004.
In accordance with this agreement, from
the beginning of the year 2005 the stamp
prices of the legal notifications and other postal
items of the Regional Administrative Courts
and Republic Public Prosecutor’s Office on
which it is obliged to use official stamps will
be started to be collected from postal cheque
accounts by our post offices.
Emekli Sandýðý Genel Müdürlüðü ile
yapýlan protokol uyarýnca 60 yaþ üzeri
emeklilerimizden isteyenlerin tüm Türkiye’de
maaþlarý PTT’ce konutta teslim olarak
ödenmektedir.
Emekli sandýðý ve SSK ile yapýlan
protokoller uyarýnca emekli ödemeleri PTT
iþyerlerimizden yapýlmaktadýr.
In accordance with the protocol signed with
General Directorate of Retiree Fund, pensions
for over 60 years old are paid by delivering to
their homes on demand by PTT all over Turkey.
Konutta teslim ve giþeden yapýlan
emekli ödemelerine ait vergi iade zarflarýnýn
toplanmasý ve vergi iadesi ödemesi ayný
yöntemle yapýlmaktadýr.
Collection of tax refund documents and
payment of tax refunds belonging to the
pension payments at their homes and at
counters are carried out in the same way.
Ayrýca SSK ile 19.08.2003 tarihinde
yenilenen protokol doðrultusunda havale
olarak ödenen emekli maaþý ödemesine son
verilerek mevcut PTT iþyerlerinden maaþ
alan emekliler ile bundan sonra adý geçen
kurumdan emekli olanlarýn tamamý PTT’ye
yönlendirilerek sorgulamalý ödeme iþlemine
baþlanmýþtýr.
Besides, in accordance with the protocol
renewed with Social Securities Institution on
19.08.2003, the service of pension payment,
as money order, was stopped. In addition to
the current pensioners getting their pensions
from post offices, all persons retired from this
Institution from now on are directed to the PTT
and payment transaction with inquiry service
was launched.
Böylelikle, 2004 yýlý Ocak ayýndan
itibaren SSK emeklileri maaþlarýný istedikleri
otomasyona açýk PTT iþyerinden almaya
baþlamýþlardýr. Bu kapsamda iþyerlerimizden
2004 yýlýnda 2.496.375 emekliye ödemesi
yapýlmýþtýr. Böylece PTT’nin halka sunduðu
kaliteli hizmet sayesinde ülke genelinde
sosyal fayda da artmýþ olmaktadýr.
From January 2004, the persons retired
from Social Securities Institution have received
their pensions from any automated post office.
In this context, the pensions of 2.496.375
retirees were paid in our post offices in the
year 2004. Thus thanks to the quality service
provided by PTT, social benefits have increased
in all over the country.
Kuruluþça Emekli Sandýðý ve SSK
iþlemlerinden 2003 yýlýnda 1 Trilyon 723
Milyar 817 Milyon TL.(1 Milyon 723 Bin 817
YTL.) gelir elde edilmiþ olup, 2004 yýl sonu
itibariyle ulaþýlan 7 Trilyon 256 Milyar 367
Milyon TL.’lik (7 Milyon 256 Bin 367 YTL.)
gelir, 2003 yýl sonunda elde edilen gelirin
yaklaþýk 4,5 katýný oluþturmaktadýr.
Also, the revenues of the transactions of
the Retirement Fund and The Social Security
Institution were 1 trillion 723 billion and 817
million TL. (1.723.817 NTL) in 2003. The
revenue at the end of 2004 which is 7 trillion
256 billion and 367 million TL. (7.256.367 NTL.)
is 4,5 times more than the amount of the
revenue of 2003.
18
In accordance with the protocols signed
with Retiree Fund and Social Securities
Institution, pension payment is made in our
post offices.
Kuruluþumuzca diðer kamu ve özel
kurum tahsilatlarýndan 2003 yýlýnda 423
Milyar 559 Milyon TL.(423 Bin 559 YTL.)
gelir elde edilmiþtir. 2004 yýl sonunda ulaþýlan
5 Trilyon 798 Milyar 651 Milyon TL.’lik (5
Milyon 798 Bin 651 YTL.) gelir, 2003 yýlý
sonunda elde edilen gelirin yaklaþýk 14
katýný oluþturmaktadýr.
Toplam itibariyle; Kuruluþun Bankalar,
Finans Kurumlarý, Türk Telekom ve GSM
Þirketleri ile diðer Kamu ve Özel Kurumlardan
elde ettiði tahsilat gelirleri 2002 yýlýnda 81
Trilyon 206 Milyar 800 Milyon TL(81 Milyon
206 Bin 800 YTL) , 2003 yýl sonunda ise
toplam 80 Trilyon 672 Milyar 206 Milyon
TL.(80 Milyon 672 Bin 206 YTL)’dir. 2004 yýl
sonuna kadar ulaþýlan toplam 93 Trilyon
539 Milyar 126 Milyon TL.(93 Milyon 539 Bin
126 YTL)’lik komisyon geliri 2003 yýlýnda
elde edilen gelirden %14 fazladýr.
(Bin)(Thousand)
The revenue for the collections of the bills
of the other State Enterprises and Private
Companies was 423 billion and 559 million
TL. (423.559 NTL.) in 2003. The revenue at
the end of 2004 which is 5 trillion 798 billion
and 651 million TL. (5.798.651 NTL.) is
approximately 14 times more than the amount
of the revenue of 2003.
As a total, the revenue for the collections of
the bills of the Banks, Financial Institutions,
Turkish Telecom Ltd., GSM operators and
State Enterprises and other Private Companies
was 81 trillion 206 billion and 800 million TL.
(81.206.800 NTL.) at the end of 2002 and 80
trillion 672 billion and 206 million TL.
(80.672.206 NTL.) at the end of 2003. The
total revenue at the end of 2004 which is 93
trillion 539 billion and 126 million TL.
(93.539.126 NTL.) is approximately 14 %
more than the amount of the revenue of 2003.
POSTA ÇEK ÝÞLEM SAYISI- POSTAL CHEQUE OPERATIONS
2000
2001
2002
2003
2004
2005
Program
Programme
HESAP SAYISI -NUMBER OF ACCOUNT
YATIRILAN - DEPOSITED
ÇEKÝLEN - PAID
AKTARILAN -TRANSFERRED
183,5
7660,5
227,7
139,9
206,3
6285
1631
206
Efektif ve döviz iþlemlerinin
kuruluþumuzun önemli gelir kaynaklarýndan
biri olmasý nedeniyle tüm PTT Merkezlerimize
va bazý þubelerimize efektif ve yabancý
seyahat çeki iþlemi yapma yetkisi verilmiþtir.
Otomasyona açýk merkezlerimizin döviz
bozma iþlemleri ile yabancý seyahat çeki
bozma iþlemleri de bilgisayar ortamýnda
yapýlmaktadýr.
233,9
6004
622
236
282,9
6855
1153
212
393,5
8755
1982
187
463,5
10000
5000
500
Authorisation of transactions on changeexchange and foreign travellers cheques is
vested to all post offices and some branch
offices since the transactions of changeexchange and foreign currency are quite
important revenues of our Administration.
Change-exchange and foreign travellers
cheque transations are carried out through
the computers at the automated post offices.
POSTA,TELGRAF VE ÇEK HAVALELERÝ SAYISI- TRAFFIC OF MONEY ORDERS BY POST, CABLE AND CHEQUES
(Bin)(Thousand)
2000
2001
2002
2003
2004
2005
Program
Programme
YURTÝÇÝ KABUL
INLAND ACCEPTED
YURTDIÞI GELEN
RECEIVED FROM ABROAD
9724
11532
16152
16492
19489
25000
171
187
185
183
170
175
Parasal Posta hizmetlerimizin artýrýlmasý
halkýmýza yeni hizmet sunulmasý bakýmýndan
Yurt Ýçi Döviz Havalesi hizmeti, otomasyona
açýk merkezlerimiz arasýnda on-line olarak
05.02.2004 tarihinden itibaren verilmeye
baþlamýþtýr. Bir havale formülü ile en fazla
3000 USD veya 3000 EURO
gönderilebilecek, USD veya EURO cinsinden
kabul edilebilecek olup bu hizmet için
alýnacak masraflar ayrýca belirlenmiþtir.
19
In order to expand the postal financial
services, domestic money order service has
been offered to the customers as on-line
service at the automated post offices since
05 February 2004. 3000 USD or 3000 Euro
could be sent at most through on-line money
order service. And the fees of this service
have been fixed seperately.
POSTA,TELGRAF VE ÇEK HAVALE TUTARLARI - TOTAL VALUE OF MONEY ORDERS
(Milyon TL.) (Millions TL.)
YURTÝÇÝ KABUL
RECEIVED INLAND
YURTDIÞI GELEN
2000
2001
2002
2003
2004
2005
Program
Programme
(YTL.)
(NTL.)
568950008 1831103785 4717191182 6045676585 10734365888 13000000000
34180491
70606169
Ýþyerlerimizce daha önce efektif
bozdurandan % 1 komisyon alýnmakta iken
14.05.2004 tarihinden itibaren efektif
bozdurandan % 2 komisyon uygulamasýna
baþlanýlmýþ ve 2004 yýlý sonu itibari ile 109
trilyon efektif cirosuna karþýlýk 2 trilyon 68
milyar komisyon geliri elde edilmiþtir.
96464126
115294000
118201885
135000000
After the rate of commission taken from
the effective change transactions was
increased from %1 to %2 since 14.05.2004,
by the end of 2004, a turnover of 109 trillion
and a commission revenue of 2 trillion 68
billion were gained.
POSTA ÇEK ÝÞLEMLERÝ PARASAL TUTARI
TOTAL VALUE OF POSTAL CHEQUE OPERATIONS
(000 YTL.)
(000 NTL.)
(Milyar TL.)
(Billion TL.)
Program
Programme
2004 Yýlý sonu itibari ile posta çeki
hesap sayýsý 393.583 adede ulaþmýþtýr.
Ayrýca; yýllýk pul emisyon programlarýnýn
hazýrlýk aþamasýnda çok titiz davranýlmakta,
Cumhurbaþkanlýðý Genel Sekreterliðinin,
Baþbakanlýðýn, Bakanlýklarýn ve
Üniversitelerin, konu ile ilgili diðer Kurum ve
Kuruluþlarýn pul çýkarýlmasý konusunda görüþ,
teklif ve önerileri alýnmakta, alýnan bu görüþ,
By the end of the year 2004, the number
of postal cheque accounts reached 393,583.
Besides, great emphasis is given during
the preparation stage of annual stamp issuing
programmes. Opinions, suggestions and
proposals of the General Secretariat of
Presidency, Prime Ministry, Ministries and
Universities, and other Organizations and
Institutions concerned with this issue are taken
20
teklif ve öneriler deðerlendirilmektedir.
pullarda filatelistler tarafýndan en çok aranan
konulara öncelik verilmektedir.
Filateli tanýtým çalýþmalarý çerçevesinde
8 adedi Ankara’da olmak üzere, Amasya,
Ýstanbul, Antalya, Konya illerinde filateli
sergileri düzenlenmiþ olup; filatelinin yurt
sathýnda yaygýnlaþtýrýlmasý ve geliþtirilmesi
amacýyla Ýlköðretim Okullarýnda faaliyet
gösteren ”Pul ve Pulculuk” konulu eðitsel
kollarda kullanýlmak üzere Pulculuk Kitapçýðý,
Tanýtma Broþürleri ve Tanýtma Afiþleri
gönderilmiþtir. Ayrýca Fransa’nýn Paris ve
Yunanistan’ýn Atina kentinde düzenlenen
uluslararasý Filateli sergilerine de iþtirak
edilmiþtir.
and evaluated. For the issue of stamps,
philatelists prefer the themes are given priority.
Kuruluþumuzun gelir kaynaklarýndan
biri olan filatelinin yaygýnlaþtýrýlmasý,
sevdirilmesi, her yaþ grubuna hitap etmesi
için bu hizmetin daha geniþ kitlelere
tanýtýlmasý önemlidir.Her yýl eðitim ve öðretim
döneminde ilk ve orta dereceli okullara, ayrýca
turizm sezonu boyunca yerli ve yabancý
turistlere gezici filateli araçlarýmýzla filatelik
satýþ ve tanýtým yapýlmaktadýr. Daha önce
Cumhuriyet dönemi pullarýnýn tanýtýmýna
baþlatýlan internet sitesinde 2004 yýlý sonuna
kadar olan pullarýn tanýtýmý tamamlanmýþtýr.
Filateli hizmetlerinin daha saðlýklý ve hýzlý bir
þekilde yürütülmesi için tüm takip iþlemleri
ile abone bilgileri bilgisayar ortamýna
aktarýlmýþtýr.
In order that philately, one of the main
resources of our Administration’s revenue,
can be expanded and loved, and well-known
by every age group; it is important to introduce
many groups of people to this service. For the
primary and middle schools at every education
term and for the foreign and domestic tourists
throughout tourism season, philatelic sale and
introduction are carried out by means of mobile
philately vehicles. It was started to introduce
people to the stamps of Republic period in
web site via Internet and introduction of these
stamps till the year of 2004 was completed.
In order to provide more secure and faster
philately services, all tracing transactions and
subscriber information were entered to
computers.
21
In the framework of philatelic introduction
studies, philately exhibitions were organized
in Amasya, Ýstanbul, Antalya, Konya and 8
exhibitions in Ankara, and in order to expand
and develop the philately in the country wide,
philately booklets, leaflets and posters were
sent to the primary schools for using at the
working teams of “Stamp and Philately”. Also,
our Administration participated in the philately
exhibitions held in Paris (France) and Athens
(Greece).
2004 yýlý sonu itibariyle filateli gelirlerimiz
307.073YTL’dir. 2005 Yýlý içerisinde de
satýþlarýmýzdan 350.000YTL gelir elde
edilmesi planlanmaktadýr.
Our philately revenues have been 307.073
New Turkish Liras (NTL) by the end of the
year 2004. It is planned to have 350.000 NTL
revenues from the philatelic sales at the end
of 2005.
Halkýmýza sunulan hizmetlerimizin
tanýtýlmasý, pazarlanmasý; dolayýsýyla hizmet
trafiðinin artýrýlmasý ve bunun sonucunda da
gelirlerimizin istenen düzeye çýkarýlmasý için
rekabet koþullarý dikkate alýnarak
hizmetlerimizin duyurulmasý amacýyla afiþ
ve broþür bastýrýlmýþ, hizmetlerimizin basýnda
yer almasý için de Baþmüdürlüklerimize teblið
yapýlmýþtýr.
Posters and brochures have been printed
for the introduction and marketing of our
services offered to the public within the
conditions of competition in order to increase
the traffic volume, as a result for increasing
our revenue. Notification was given to our
Regional Directorates in order to notify our
services by the press.
Yýl içerisinde özel gün ve haftalarda
ilgili Kuruluþlardan gelen talepler
doðrultusunda Baþmüdürlüklerimize flam
uygulatýlmýþ ve kültürel faaliyetlere destek
verilmiþ olup, ücret alma makinelerinin boþ
olduðu sürelerde ise hizmetlerimizin tanýtýmý
ile ilgili flam uygulamalarýnýn tatbik edilmesi
hususunda Baþmüdürlüklerimize gerekli
talimat verilerek gereði saðlanmýþtýr.
According to the requests related with the
special days and weeks received from other
Institutions, implementation of flames has
been realised by our Regional Directorates
and also cultural events have been supported
through whole year. If the franking machines
were available, necessary instructions were
given to our Regional Directorates for the
implementation of the flam on the introduction
of our services, and the necessities were
fulfilled.
Her yýl 9 Ekim tarihinde tüm dünya
ülkelerinde kutlanan Dünya Posta Günü
hakkýnda Dünya Posta Birliði (UPU)
tarafýndan hazýrlanarak gönderilen tanýtým
The slogan determined by the UPU was
printed on the posters of UPU for the World
Post Day celebrated by the all countries on 9
October of each year, and the posters were
22
afiþlerinin üzerine yine UPU tarafýndan
belirlenen sloganýn matbaamýzda bastýrýp
teþhir edilmek üzere PTT Baþmüdürlüklere
daðýtýmý saðlanmýþtýr.
distributed to the Regional Directorates in
order to exhibit.
Kuruluþumuz hizmetlerinin halkýmýza
tanýtýlmasý ve gelirlerimizin artýrýlmasý
amacýyla yoðun ziyaret edilen PTT Merkezleri
ile büyük alýþ veriþ merkezlerinde kurulan
standlarda kullanýlmak üzere,
Baþmüdürlüklerimize hizmetlerimizi tanýtýcý
el ilaný, broþür afiþ gibi materyaller
gönderilmiþtir.
Leaflets and brochures on our services
were sent to the Regional Directorates in order
to use at the post offices and the stands of
PTT at the big shopping malls for introduction
of our services and increasing our revenue.
Ýdaremiz ile Telsim, Turkcell ve Avea
Te l e k o m ü n i k a s y o n H i z m e t l e r i A . Þ .
faturalarýnýn tahsilatý ve kontör yükleme kart
satýþý hizmetlerinin iþyerlerimizde yapýldýðýný
belirten ve adý geçen Þirketler tarafýndan
hazýrlanan el ilaný ve afiþler Baþmüdürlüklere
g ö n d e r i l e r e k g e r e ð i s a ð l a n m ý þ t ý r.
It was provided to send handbills and
posters which state that services of collecting
cellular phone bills of Telsim, Turkcell and
Avea telecommunications Services Coop. and
selling phone cards are offered in our post
offices by our Administration and which were
prepared by the said Companies, to the
Regional Directorates.
Kuruluþumuz ile anlaþmalý bankalarýn
iþlemlerinin iþyerlerimizde yapýldýðýný belirtir
afiþ, broþür, el ilaný ve sticker ’ lar
Baþmüdürlüklere gönderilerek gereði
saðlanmýþtýr.
It was provided to send posters, booklets,
handbills and stickers which state that
transactions of the banks signing contract with
our Administration are carried out in our post
offices, to the Regional Directorates.
23
ULUSLARARASI FAALÝYETLER
INTERNATIONAL ACTIVITIES
Uluslararasý iliþkilere ait faaliyetler; 5584
Sayýlý Posta Kanununun 9.Maddesinin verdiði
yetkiye istinaden Dünya Posta Birliði (UPU),
Posta ve Telekomünikasyon Ýdareleri Avrupa
Konferansý (CEPT), Avrupa Posta Mevzuat
Komitesi (CERP), Avrupa Kamu Posta
Ýþletmecileri Birliði (POSTEUROP) ve Avrupa
Posta Paralý Hizmetleri Komisyonu (CSFPE),
Uluslararasý Telekomünikasyon Birliði (ITU),
Avrupa Posta Bankalarý ve Çek Merkezleri
Bilgisayar Þebekesi (EUROGIRO), ve
Avrasya Posta Birliði (EURASIA) gibi
uluslararasý kuruluþlarýn kararlarý veya tavsiye
kararlarý çerçevesinde yürütülmektedir.
International activities are carried out on
the basis of the authority given by the Postal
Law nr. 5584 and item 9, within the framework
of the decisions and recommendations of
international bodies such as Universal Postal
Union (UPU), European Conference of Post
and Telecommunications Administrations
(CEPT), European Committee for Postal
Regulation (CERP), Association of European
Public Postal Operators (POSTEUROP),
European Postal Financial Services
Commission (CSFPE), International
Telecommunications Union (ITU), European
Postal Banks and Giro Centers Computer
Network (EUROGIRO) and EurAsia Postal
Union (EURASIA).
Baþta Orta Asya Türk Cumhuriyetleri
olmak üzere tarihi baðlarýmýzýn güçlü olduðu
bölge ülkeleri ile posta hizmet kalitesinin
iyileþtirilmesi, mevcut olmayan hizmetlerin
ihdasý, teknik ve eðitim alanýnda iþbirliði
yapýlmasý, ortak konulu pul çýkartýlmasý, üye
ülkelerin transit postalarýna aracýlýk yapýlmasý,
karþýlýklý iliþkilerin artýrýlmasý ve ortak
menfaatlerimizin daha üst düzeye çýkartýlmasý
amacýyla Avrasya Posta Birliði kurulmuþ, 57 Haziran 2001 tarihlerinde Ýstanbul’da
Avrasya Posta Birliði 1.Kongresi yapýlmýþtýr.
In order to improve the postal service
quality, offer the new services, make the cooperations in the fields of technology and
training, establish the EurAsia-Giro which is
very similar to the Eurogiro for providing the
rapid money order transactions, issue the
stamps having common theme, provide the
transit services, improve the bilateral relations
and common benefits with the countries in the
region especially with the Turkish Republics
located in Central Asia with which Turkey
has strong historic ties, EurAsia Postal Union
24
Birliðin Kuruluþ Yasasý ve Genel Tüzüðü
Azerbaycan, KKTC, Pakistan ve Türkiye
tarafýndan imzalanmýþ olup yakýn bir
gelecekte Afganistan, Ýran ve Suriye’nin de
birliðe katýlmasý beklenmektedir.
was established, and the 1st Congress of the
Union was held on 5-7 June, 2001 in Ýstanbul.
The Constitution and the General Regulations
of the Union were signed by Azerbaijan,
Turkish Republic of Northern Cyprus, Pakistan
and Turkey. Afghanistan, Iran and Syria are
expected to join the Union in the near future.
Merkezi Bürosu Ankara’ da olan ve
Genel Sekreterlik görevi de Kuruluþumuz
Temsilcisi tarafýndan yürütülen bu Birliðin ilk
Ýcra Konseyi Toplantýsý 9-11 Mart 2002
tarihlerinde Pakistan’da 2. Ýcra Konseyi
Toplantýsý 16-18 Temmuz 2003 tarihlerinde
Ýstanbul’da, 3. Ýcra Konseyi Toplantýsý ise 78 Aðustos 2004 tarihleri arasýnda Pakistan’da
yapýlmýþtýr.
The Central Office of the Union is located
in Ankara and the post of General Secretariat
is carried out by the representative of
Turkey.1st Executive Council Meeting of the
Union was held on 9-11 March 2002 in
Islamabad-Pakistan, 2nd Executive Council
Meeting was held on 16-18 July 2003 in
Ýstanbul-Turkey and 3rd Executive Council
Meeting was held on 7-8 August 2004 in
Islamabad-Pakistan.
Herhangi bir ülkede bulunan iþ
sahiplerinin diðer ülkelerdeki müþterilerine
yolladýklarý gönderiler ekindeki anket kartlarý,
sipariþ formlarý, pazar araþtýrmasý ve
kestiyoner gibi kart þeklindeki veya zarf
kapsamýndaki posta maddelerinin, ücretleri
The service concerning the acceptance
of questionnaire cards, order forms, market
researches, questionnaires in the shape of
cards or the postal items within the content of
the envelopes attached to the items which are
posted by the businessmen in any country to
25
bilahare çýkýþ idaresinden tahsil edilmek
üzere posta ücreti alýnmaksýzýn kabul
edilerek, gönderici kuruluþlara iadesi hizmeti
olan IBRS/CCRI (Uluslararasý Ticari Cevap
Servisi) Hizmeti 2004 yýlýnda 10 ülke
(Almanya, Birleþik Arap Emirlikleri, Finlandiya,
Ýngiltere, Ýrlanda, Ýsveç, Ýsviçre, Ýtalya,
Romanya ve Yeni Zelanda) ile karþýlýklý olarak
sürdürülmüþtür. Hizmetin yaygýnlaþtýrýlmasý
konusundaki çalýþmalarýmýz devam
etmektedir.
the customers in other countries, without
collecting any postal fee from the senders and
collecting these fees from the Administration
of origin, returning them to the senders called
IBRS was carried out mutually with 10
countries in 2004 (Germany, United Arab
Emirates, Finland, United Kingdom, Ireland,
Sweden, Switzerland, Italy, Romania and New
Zealand). The studies are in progress for the
expansion of the service.
YURTDIÞI MEKTUP POSTASI - INTERNATIONAL LETTERS POSTS
(Milyon) (Millions )
2000
2001
2002
2003
2004
2005
Program
Programme
YURTDIÞI GÝDEN
DISPATCHED TO ABROAD
YURTDIÞI GELEN
RECEIVED FROM ABROAD
58,3
51,2
38,7
31,7
30,1
31,1
143,7
95,7
72,4
76,5
64,7
66,1
Yurtdýþýna gönderilen ve yurtdýþýndan
gelen gönderiler içerisinde patlayýcý,
uyuþturucu vb. gibi yasak maddelerin bulunup
bulunmadýðý yurtdýþý alýp verme
merkezlerimiz olan Ýstanbul Paket, Ankara
Posta Ýþleme Merkezi, Ýstanbul Avrupa Yakasý
Posta Ýþleme Merkezi ve Ýzmir Posta Ýþleme
Merkezi Müdürlüklerinde kurulu bulunan XRay Cihazlarý ile kontrol edilmektedir.
The contents of incoming and outgoing
international postal items are controlled by
the x-ray machines in our international
exchange offices of Ýstanbul Paket, Ankara
Sorting Centre, Ýstanbul European Side Sorting
Centre, and Ýzmir Sorting Centre in order to
determine whether any illegal substances such
as explosives or narcotics, etc. are in the
content.
Fransa ve ABD Posta Ýdareleri ile
karþýlýklý olarak baþlatýlan ve baþarý ile
yürütülen “Mektup Yollama Kutularý” ile
gönderi sevk edilmesinin diðer posta
idareleriyle yaygýnlaþtýrýlmasý yönünde
çalýþmalar sürdürülecektir.
The service of forwarding postal items by
means of “Flat Trays” was started with the
Postal Administrations of France and USA
bilaterally and carried out successfuly, and
the works in order to expand the service will
continue.
(Bin)(Thousand)
YURTDIÞI KOLÝ POSTASI - INTERNATIONAL PARCEL POSTS
2000
2001
2002
2003
2004
2005
Program
Programme
YURTDIÞI GÝDEN
DISPATCHED TO ABROAD
YURTDIÞI GELEN
RECEIVED FROM ABROAD
32
35
38
34
36
37
91
110,3
100,4
110
113
115
Yurtdýþý çýkýþ ve varýþlý postalarýn önemli
bir bölümünün giriþ ve çýkýþ kapýsý
durumunda olan Ýstanbul Atatürk
Havalimanýnda uluslararasý normlara uygun
bir posta alýp/verme ve iþleme merkezinin
kurulmasý için yapýlan giriþimler sonucunda
Devlet Hava Meydanlarý Ýþletmesi Genel
Müdürlüðünce C Terminalinde Ýdaremize
tahsis edilen 1 931 m² lik alan uygun
bulunmuþtur.
26
In order to establish an Exchange Office
fitting to the international standards at the
Ýstanbul Atatürk Airport which is the gate for
the most of incoming and outgoing mails, the
area (at the terminal C) of 1931 m2 allocated
for our Administration by the State Airport
Authority has been approved.
Söz konusu yerin teslim alýnmasýný
müteakip gerekli organizasyon ve donaným
temini cihetine gidilecek, 2005 Yýlý içerisinde
faaliyete geçirilmesi saðlanacaktýr.
After the transfer of the place to our
Administration, necessary equipment will be
provided, and it will be completed in 2005.
YURTDIÞINA GÖNDERÝLEN POSTA MADDELERÝ - POSTAL ITEMS SENT TO ABROAD
(Milyon ) (Millions)
2000
2001
2002
2003
2004
2005
Program
Programme
YÜZEY - SURFACE
HAVA -AIR
31,4
26,9
Uluslararasý havale iþlemi 38 ülke ile
karþýlýklý ( Almanya, Arnavutluk, Avusturya,
Azerbaycan, Belçika, Birleþik Arap Emirlikleri,
Bosna-Hersek, Brezilya, Bulgaristan, Çek
Cumhuriyeti, Fas, Fransa, Gürcistan,
Hýrvatistan, Ýran, Ýtalya, Ýsviçre, Ýspanya,
Japonya, Katar, Kazakistan, Kýrgýzistan,
K.K.T.C., Letonya, Macaristan, Malezya,
Mýsýr, Moldova, Pakistan, Polonya, Portekiz,
Romanya, Slovakya, Sudan, Suriye,
Tacikistan, Yugoslavya(Sýrbistan ve Karadað)
ve Yunanistan ve 2 ülkeyle Türkiye-Yurtdýþý
yönünde ( Makedonya ve Ukrayna)
sürdürülmektedir.
14,5
36,7
15,6
23,1
15,0
16,7
13
16,9
14
17
The international money order service is
carried out with 38 countries bilaterally
(Germany, Albania, Austria, Azerbaijan,
Belgium, United Arab Emirates, Bosnia
Herzegovina, Brazil, Bulgaria, Czech Republic,
Morocco, France, Georgia, Japan, Croatia,
Iran, Switzerland, Spain, Italy, Qatar,
Kazakhstan, Kirghizistan, Turkish Republic of
Northern Cyprus, Latvia, Hungary, Malaysia,
Egypt, Moldavia, Pakistan, Poland, Portugal,
Romania, Slovak Republic, Sudan, Syria,
Tajikistan, Serbia and Montenegro and
Greece), and with 2 countries in the direction
from Turkey to abroad (Macedonia and
Ukraine).
YURTDIÞINDAN GELEN POSTA MADDELERÝ - POSTAL ITEMS RECEIVED FROM ABROAD
(Milyon) (Millions)
2000
2001
2002
2003
2004
2005
Program
Programme
YÜZEY -SURFACE
55,2
1,3
1,2
1,2
1,1
1,2
HAVA - AIR
88,5
94,4
71,2
75,3
63,7
64,1
Yurtdýþýna havale kabul iþlemleri tüm
merkezlerimizce yerine getirilmektedir.
The international money order transactions
are being carried out by all Post Offices.
Uluslararasý Ödeme Þartlý Gönderi
Hizmeti 17 ülkeyle karþýlýklý (Almanya,
Arnavutluk, Avusturya, Belçika, Çek
Cumhuriyeti, Fransa, Gürcistan, Ýsviçre,
Ýspanya, Ýtalya, K.K.T.C., Macaristan, Mýsýr,
Moldova, Portekiz, Romanya ve Yunanistan)
olarak yürütülmektedir.
The international cash-on-delivery service
is being carried out with 17 countries bilaterally
(Germany, Albania, Austria, Belgium, Czech
Republic, Romania, Hungary “France, Georgia,
Switzerland, Spain, Italy, Turkish Republic of
Northern Cyprus, Egypt, Moldavia, Portugal
and Greece).
2004 yýlý içerisinde uluslararasý havale
iþlemleri dolayýsýyla 118,8 Trilyon TL.lik döviz
girdisi saðlanmýþ ve bunun karþýlýðýnda 668,1
Milyar TL. komisyon geliri elde edilmiþtir.
In 2004, a foreign exchange amounting
118,8 trillion TRL. has entered in our country,
and 668,1 billion TRL. commission was gained
as a result of international money order
transactions.
Foreign traveller’s cheques issued by
foreign banks and financial institutions
(American Express and Visa) are converted
into cash in all Post Offices.
Ya b a n c ý b a n k a l a r v e f i n a n s
kuruluþlarýnca çýkartýlan Yabancý Seyahat
Çekleri (Amerikan Express ve Visa) bütün
merkezlerimizde paraya çevrilmektedir.
27
2004 yýlý içerisinde alýmý yapýlan 4,4
Trilyon TL.lik Yabancý Seyahat Çeki
( Amerikan Express ve Visa ) karþýlýðýnda
43,9 Milyar TL. komisyon geliri elde edilmiþtir.
43,9 billion TRL commission has been
gained from the foreign traveller’s cheques
(American Express and Visa) for the amount
of 4,4 trillion TRL which has been received
in 2004.
2004 Yýlýnda Yurtdýþý mektup postasý
gönderileri 30 milyon 100 bin, Koli sayýsý 36
bin, Yurtdýþý ödenen posta ve çek havaleleri
170 bin adet olmuþtur. Yurtdýþýna 80 bin adet
Acele Posta Gönderisi kabul edilmiþtir.
In 2004, 30.100.000 international letter
mail items and 36.000 international parcels
have been posted, and 170.000 international
postal and cheque money orders have been
paid. Also, 80.000 outgoing EMS items have
been posted.
YURTDIÞI TELGRAF TRAFÝÐÝ
INTERNATIONAL TELEGRAM TRAFFICS
ACELE POSTA SERVÝSÝNE AÇIK ÜLKELER
COUNTRIES OPEN FOR URGENT DELÝVERY POSTAL SERVICES
(Bin Adet)
(Numbers In Thousand)
Giren / Incoming
Program
Programme
Çýkan / Outgoing
Program
Programme
2004 Yýlýnda Tele Post hizmeti 33 ülkeye
götürülmüþtür. Yurtdýþý Tele-Post trafiði 1298
adet, telgraf trafiði ise 1043 adet olarak
gerçekleþmiþtir.
Telepost service was provided for 33
countries in 2004. Also, the total of
international telepost traffic was 1298 and
telegraph traffic was 1043.
IPS (Uluslararasý Posta Sistemleri)
International Postal System (IPS)
Ýletiþim tekniklerinin hýzlý geliþimi, posta
idarelerini yeni arayýþlar içerisine sokmakta
ve çaðdaþ teknolojiden yararlanýlarak
gönderilerin daha süratli ve güvenilir olarak
taþýnmasý zorunluluðunu doðurmaktadýr. Bu
da büyük ölçüde verilerin bilgisayar aracýlýðý
ile alýnýp verilmesi elektronik bilgi alýþ/veriþi
ile gerçekleþmektedir. Bu baðlamda Dünya
Posta Birliði Uluslararasý Bürosunun (Posta
Teknolojileri Merkezi) birimince IPS
(Uluslararasý Posta Sistemleri) programý
hazýrlanmýþ olup, Kuruluþumuz bu sisteme
üye bulunmaktadýr.
Due to the rapid improvement of
telecommunication techniques, postal
Administrations are involved into the new
searches, and faster delivery and reliable
transportation by using the modern technology
are getting compalsory. In this context, it is
being realised by receiving and sending the
data via computer. IPS is a program prepared
by Postal Technologies Centre (PTC) of
International Bureau of the UPU, and Turkish
PTT is a member of this system.
Halen yurtdýþý çýkýþ ve varýþlý APG’ler
için kullanýlan ve koli ile mektup postasý
gönderileri için de 2005 yýlýnýn ilk yarýsýnda
kullanýlmasý planlanan ve Dünya Posta Birliði
Hizmet Kalitesi Ýyileþtirme Fonu’nun mali
desteði ile de donanýmlarý teslim alýnan bu
Through IPS of which the equipment has
been provided with the contributions of the
Quality of Service Fund (QSF) of the Universal
Postal Union (UPU), and which is used for
incoming and outgoing EMS items and
planned to be used for parcels and letter mail
28
sistemle ,yurtdýþý çýkýþ ve varýþlý tüm kayýtlý
gönderilerin kabulünden alýcýlarýna teslimine
dek tabi olduðu her iþlem sistem üzerinden
izlenmekte, dolayýsýyla iþlemler daha hýzlý,
doðru ve güvenli bir þekilde yapýlmakta,
personelden tasarruf edilip geliþen teknoloji
paralelinde müþteri ihtiyaçlarýna cevap
verilebilmekte, gönderilerin sevkinin hangi
aþamada olduðu ve kaybolan gönderinin
mahalli ve sorumlusu derhal tespit
edilebilmektedir.
items in the first half 2005, every transaction
from posting to delivery of all registered items
shall be monitored, so the transactions shall
be implemented faster, correctly and securely,
and customer needs shall be met in parallel
with the developing technology while labor
force is saved and at the delivery stage, the
country at which the item is lost and the
person responsible for the situation shall
immediately be determined.
Postada çaðdaþlaþmanýn temelini
oluþturan bu proje özel taþýma þirketleriyle
rekabet etme imkaný vermektedir.
This project which is the basis for the
modernisation of posts provides the possibility
to compete with the private courrier
companies.
Eurogiro (Avrupa Posta Bankalarý
ve Çek Merkezleri Bilgisayar Þebekesi)
European Post Banks and Giro
Centers Network (Eurogiro)
Yurtdýþý havale hizmetinin daha kaliteli
ve süratli sunulmasý amacýyla Kuruluþumuz
02.04.1997 tarihinde Eurogiro sistemine üye
olmuþ ve halen Almanya, Avusturya, Belçika,
Fransa, Hýrvatistan, Ýsviçre, Ýtalya, Japonya,
Letonya, Macaristan, Portekiz, Romanya,
Slovakya, Yugoslavya(Sýrbistan ve Karadað)
ve Yunanistan ile karþýlýklý havalelerin
otomasyon aðý üzerinden alýnýp verilmesine
devam edilmektedir.
In order to provide faster and more
qualified money order service, Turkish PTT
became the member of Eurogiro network on
2.4.1997, and transactions of money orders
via this network are carried out reciprocally
with Germany, Austria, Belgium, France,
Crotia, Switzerland, Italy, Japan, Latvia,
Hungary, Portugal, Romania, Slovakia, Serbia
and Montenegro and Greece.
Yurtdýþý havale hizmetinin Eurogiro
sistemi aracýlýðýyla alýnýp verilmesi sonucunda
gerek yurtdýþýndan ülkemize, gerekse
ülkemizden yurtdýþýna daha önce posta
yoluyla gönderilen ve 15 – 20 günlük süre
içerisinde alýcýlarýna ödenebilen havale
bedellerinin 1 – 3 gün gibi kýsa süre içerisinde
ödenmesi saðlanmaktadýr.
As a result of the international money
orders exchanged via Eurogiro network, the
amount of money orders which were
previously sent by post and paid to the
payees in 15-20 days are paid in 1 to 3 days
at present.
Diðer Eurogiro üyesi ülkelerle de
hizmete baþlanýlmasý için yazýþmalar devam
etmektedir.
Correspondences still continue in order
to launch the service with the other Eurogiro
members.
Western Union (Hýzlý para transferi)
Western Union (Quick money transfer)
Sýnýrlý sayýda ülkeyle sürdürülen hizmeti
yeterli görmeyerek Dünya geneline yayýlma
ve böylelikle Pazar payýný ve kaliteyi daha
da artýrmaya odaklanan PTT Genel
Müdürlüðü dakikalarla ifade edilebilecek hýzlý
para transferi hizmetini de sunmaya karar
vermiþ ve bu konuda gerek hizmet aðý
gerekse hizmet kalitesi açýsýndan Dünya
genelinde en iyisi olduðu anlaþýlan Western
Union ile anlaþma imzalamýþtýr.Western
Union þu an için 190’dan fazla ülkede
160.000’in üzerindeki acentesi ile tüm
Dünya’da hýzlý para transferini
sürdürmektedir.
General Directorate of PTT carrying out
the money transfer service with the limited
number of countries decided to offer quick
money transfer service which is realised in a
few minutesin order to increase the service
quality and its market share. In this context,
our Administration signed an agreement with
the Western Union which is the best in all
over the world on the service network and
quality. Western Union is carrying out quick
money transfer service in more than 190
countries with more than 160.000 agencies.
29
Western Union’un sunduðu para
transferi hizmeti Dünya’da herkesin kullanýmý
için uygun olup, hizmetten yararlanabilmek
için herhangi bir Western Union acentesine
baþvurarak basit bir formu doldurmak yeterli
olmakta, paranýn alýcýsý da herhangi bir
Western Union acentesine uðrayarak gerekli
bilgileri vermekte ve transfer edilen miktarý
kendi para biriminden, Avrupa para birimi
(EURO) veya Amerikan Dolarý olarak da
alabilmektedir.
The money transfer service offered by
Western Union is suitable for everyone’s
usage in the world. In order to benefit from
the service, it is enough to complete a simple
form by applying to an agency of Western
Union. The recipient of the money goes to
an agency of Western Union, gives the
necessary information and can take the
amount of money transferred in national
currency, as well as in Euro or US Dollar.
PTT Genel Müdürlüðü ve Western
Union Þirketinin iþbirliði sayesinde
Türkiye’den yurtdýþýna, yurtdýþýndan
Türkiye’ye havale hizmeti sunulabilmekte ve
havale yollanýþýndan 30 dakika sonra
alýcýsýna ödenebilmektedir.
Thanks to the cooperation of General
Directorate of Turkish PTT and Western Union
Company, money order service can be offered
both from Turkey to abroad and from abroad
to Turkey and the money order can be paid
to the money order transaction in 30 minutes.
Otomasyona açýk olan bütün
merkezlerde teknik hazýrlýklar ve kullanýcý
eðitimi tamamlandýktan sonra aþamalý olarak
uygulamaya geçilmesi konusunda
Baþmüdürlüklere gerekli talimat verilmiþtir.
After the technical preparation and the
user training is completed in all automated
centres, necessary instructions were given
to the Regional Directorates in order to start
the application progressively.
Servis Kalitesini Ýyileþtirme Fonu
Quality Service Fund
Dünya Posta Birliði (UPU) Pekin
Kongresinde alýnan bir karar doðrultusunda,
geliþmekte olan ülkelerdeki servis kalitesinin
yükseltilmesini amaçlayan Servis Kalitesini
Ýyileþtirme Fonu (SKIF) kurulmuþ
bulunmaktadýr. Geliþmekte olan ülkeler bu
fondan ancak servis kalitesini iyileþtirmek
amacýyla hazýrlayacaklarý projenin Dünya
Posta Birliði’nin Ýþletme Konseyince
onanmasýndan sonra faydalanabilmektedirler.
In accordance with a decision taken in
the Peking Congress of UPU, Quality Service
Fund (QSF) aiming at increasing the service
quality in the developing countries was
established. The developing countries can
only benefit if the project which they prepare
in order to improve the service quality is
approved by the Postal Operations Council.
Bu fýrsattan yararlanmak amacýyla,
1993 yýlýndan beri proje aþamasýnda olan
ve çeþitli nedenlerle bugüne kadar hayata
geçirilemeyen “ Kayýtlý Maddeler Otomasyon
Projesi” yeniden ele alýnmýþ, Dünya Posta
Birliði’nin belirlemiþ olduðu formata göre
hazýrlanarak adý geçen birliðin onayýna
sunulmuþ ve sonuçta kabul görmüþtür.
In order to benefit from this fund,
“Automation of Registered Items Project”
which has been on the project phase since
1993 and has not been realised because of
various reasons, was handled again, prepared
according to the format determined by UPU,
submitted to the approval of the mentioned
union and finally accepted.
Kayýtlý posta maddelerinin kabul, sevk
ve daðýtým/teslim iþlemlerinin otomasyon
ortamýnda bilgisayar marifetiyle yapýlmasý
ve gönderilerin her aþamasýnda izlenmesi
özellikle maliyet, personel, iþ gücü ve
zamandan tasarruf ederek daha hýzlý, güvenli
ve kaliteli bir yapýya kavuþturulmasýný
amaçlayan proje, þimdilik 24 pilot iþyerinde
uygulamaya konulmuþ olup yazýlým geliþtirme
çalýþmalarý devam etmektedir.
The project, which aims that the
acceptance, transportation and
distribution/delivery transactions is carried
out by means of computer in an automated
atmosphere, the items can be traced in every
peace and especially that the service will be
more speedy, reliable and of more quality by
saving cost, personal labour and time, has
started to be applied in 24 pilot Post Office
and the development of software studies still
continue.
30
Projenin baþlatma ve ara raporu
hazýrlanarak Dünya Posta Birliði’ne sunulmuþ
olup karþýlýksýz olarak verilecek yaklaþýk 473
000 US Dolarlýk meblaðýn 333 000 US
Dolarlýk ilk iki dilimi Ýdaremize kazandýrýlmýþ
bulunmaktadýr.
The starting and interim report has
been prepared and submitted to UPU; and
the first two tranches of the blank credit
which is 333,000 US dollar of the total
amount of 473,000 US dollar that will be
given as blank credit was received by Our
Administration.
Baþta yurtdýþý gönderilere iliþkin yazýlým
iþlemlerinin sonuçlandýrýlarak pilot
merkezlerin tümünde hizmete konulmasýný
müteakip bitiþ raporu hazýrlanarak Dünya
Posta Birliði’ne sunulacak ve son dilim
paranýn da Ýdaremize kazandýrýlmasý
saðlanacaktýr.
After the studies concerning the
software are completed and started to be
applied in all of the pilot centres, the final
report will be prepared and submitted to
UPU and the last tranche of the blank credit
will be given to Our Administration.
31
TEKNOLOJÝK YAPILANMA
FAALÝYETLERÝ
TECHNOLOGICAL
RESTRUCTURING ACTIVITIES
Merkez Otomasyonu Projesi
Automation Project of Post Offices
2004 yýlýnda 365 PTT iþyerinin
otomasyon sistemine dahil edilmesi amacýyla
proje kapsamýndaki PC ve yazýcýlar teslim
alýnmýþ olup Kurum personeli tarafýndan
geliþtirilen merkezi yazýlým ile otomasyona
açýlýþlarý yapýlarak proje tamamlanmýþtýr.
In order to cover 365 Post Offices with
the automation system in 2004, delivery
procedure was completed for the PCs and
printers, and the opening of these automated
Post Offices having the softwares developed
by the staff of the PTT has been made and
the project has been completed.
Merkez Otomasyonu Yazýlým ve
Donaným Revizyonu
Revision of Software and Hardware
for the Automation of Post Offices
Kuruluþumuzun otomasyona açýk
merkezlerdeki artan iþlem trafiði nedeniyle
ihtiyaç duyulan yazýlým ve donanýmlarýn
alýnmasý ve mevcut yazýlým ve donanýmlarýn
günümüz teknolojisine uygun hale getirilmesi
için proje kapsamýndaki donanýmlarýn
teslimleri 2004 yýlýnda yapýlmýþ olup proje
tamamlanmýþtýr.
Delivery procedure was completed in
2004 for the computers and printers within
the project of purchasing of softwares and
hardwares needed due to the increasing
traffic in the automated post offices and
updating the softwares and hardwares for
keeping up with the contemporary technology
and the project has been completed.
Kayýtlý Posta Hizmetlerinin
Otomasyonu Projesi
Automation Project of Registered
Mails
Bu proje ile barkod etiketi yapýþtýrýlarak
kabul edilen; Acele Posta Gönderisi (APG),
Taahhütlü Gönderi, Koli Gönderisi ve Tebligat
Gönderilerinin teslimine kadar geçtiði her
sevk noktasýnda kayýt altýna alýnmasý ve
sevk noktalarýnda gönderilerin kayýt, ayýrým
ve sevkinde iþgücü sarfiyatý ve zaman
kaybýnýn en aza indirilerek kaliteli, hýzlý,
modern bir hizmet verilmesi ile Posta Ýþleme
Merkezlerinde (PÝM) ilgili birimlerde görev
yapan personelin iþ yükünün hafifletilmesi,
ayýrým ve sevk sýrasýnda yaþanabilecek
olumsuzluklarýn önüne geçilmesi
planlanmaktadýr.
With this project, it has been aimed to
track and trace all of the EMS and registered
items, parcels and legal notifications posted
with the barcode label at every stages, to
provide quality, speedy and modern service
while decreasing the workforce and time
waste at the recording, processing and
forwarding of the items, to decrease the work
load of the staff working at the Sorting Centers
and to prevent the problems which can be
occured during sorting and forwarding of the
items.
Kayýtlý Posta Hizmetleri Otomasyonu
Projesinin otomasyona açýk PTT iþyerlerine
yaygýnlaþtýrýlmasý için 24 Pilot PTT iþyerinde
(Ankara, Ýstanbul Anadolu Yakasý, Ýstanbul
Av r u p a Ya k a s ý , Ý z m i r v e K a y s e r i
Baþmüdürlüklerine baðlý merkezler) gerekli
donanýmlarýn teslimleri 2004 yýlýnda
yapýlmýþtýr.
In order to expand the automation project
of registered mails through the automated
Post Offices, the delivery of the necessary
hardwares for 24 post offices chosen as pilot
offices (post offices of Regional Directorates
in Ankara, Anatolian Side of Ýstanbul,
European Side of Ýstanbul, Ýzmir and
Kayseri)was completed in 2004.
Yazýlým geliþtirme kurum personeli
tarafýndan yapýlarak Mayýs 2004 itibari ile
öncelikle Acele Posta Gönderisi (APG) ve
Koli Gönderisi kabul modülleri pilot olarak
hizmet vermeye baþlamýþtýr.
The software prepared by the staff of
our Administration has being used as pilot
module since May 2004, especially the
posting modules of EMS items and parcels.
32
Kayýtlý Posta Otomasyonunun tüm
Türkiye çapýnda aktif hale getirilmesi için
ikinci versiyon yazýlým üzerinde çalýþmalar
tamamlanmýþ olup gönderilerini kayýtlý olarak
göndermek isteyen kurum ve kuruluþlarýn
taleplerinin mevcut programa uyarlanmasý
için çalýþmalar devam etmektedir.
In order to expand the automation of
registered postal items in all over Turkey, the
studies have been completed on the second
version of the software, and the studies are
still in progress for adaption of the demands
of the organisations and companies which
intend to send registered mails.
Ana Bilgisayar Sistemi yedekleme
Projesi
Backup Project of Main Computer
System
Ana sistem deðiþikliði yapýlmasý konusu
deðerlendirildiðinden Ana Sistem için Disk
ve Port alýmý yapýlmýþtýr.
After the evoluation of changing the main
computer system, disc and port were
purchased.
Personel Ýþlemleri Yönetim Sistemi
Yazýlým Donaným Montaj Gideri
Expenditure for Setting up of Software
and Hardware of Personnel Information
Management System
Uygulamalarýn geliþtirilebilmesi için PC
ve Yazýcýlar alýnmýþ olup yazýlým çalýþmalarý
kurum personeli tarafýndan yapýlmaktadýr.
Computer and printers were bought for
the development of the implementations, and
software works are carried out by the PTT
staff.
Posta Tahsilat Sistemi Yazýlým ve
Donanýmý
Software and Hardware of Postal
Collection System
Kuruluþumuz PTT Ýþyerlerinden fatura
tahsilatýnýn yapýlabilmesini teminen gerekli
yazýlýmlar hazýrlanmýþ olup, iþleme
konmuþtur.
Necessary softwares have been prepared
and used in order to collect the bills.
Bu sayede PTT Ýþyerlerinde GSM
(Telekom, Türkcell, Telsim, Avea) Elektrik,
Su, Banka ve Finans Kurumlarý, Emekli
Sandýðý ve SSK, Kamu ve Özel Kurumlar
tahsilatlarý ile Western Union , Posta Çeki
ve Yurtiçi havale iþlemleri yürütülmektedir.
All GSM ( Telecom bills and Telsim,
Turkcell and Avea bills), electricity, water bills
as well as the bills of some Banks, Financial
Organisations, Retiree Fund and Social
Insurance Organisation are collected. Also,
financial transactions have been carried out
through Western Union, Postal Giro and inland
money order.
33
PERSONEL
FA A L Ý Y E T L E R Ý
PERSONNEL ACTIVITIES
657 Sayýlý Devlet Memurlarý Kanununa
göre 1 459 Kadrolu, 233 Sayýlý Kanun
Hükmünde Kararnameye göre 29 183
Sözleþmeli, 4 857 Sayýlý iþ Kanununa göre
1 169 Daimi ve 24 Geçici Ýþçi statüsünde ve
366 Mukaveleli olmak üzere 2004 yýl
sonunda toplam personel sayýmýz 32 201
olmuþtur.
The total number of our personnel was
32,201 by the end of 2004. 1,459 of our
personnel are permanent staff in accordance
with the State Officials Law nr. 657; 29,183
are contracted in accordance with the Decree
Law nr.233, 24 are temporary, 1169 are
permanent workers in accordance with the
Labour Law nr. 4857 and 366 are employed
under agreement.
Personelimizin öðrenim durumlarýna
göre daðýlýmýna bakýldýðýnda % 5’inin ilk,
%70’inin orta, %25’inin yüksek öðrenimli
olduðu görülmektedir.
The classification of our personnel
according to the educational background is
as follows: 5 % primary school graduate, 70
% high school graduate, 25 % university
graduate.
HÝZMET SINIFLARINA GÖRE PERSONEL SAYISI
NUMBER OF PERSONNEL BY CLASSES
PERSONELÝN ÖÐRENÝM DURUMU
EDUCATION SITUATION OF
PERSONNEL
(Adet)(Number)
2000
2001
2002
2003
2004
YÜKSEK
UNIVERSITY
6756
7031
7321
7479
7627
17215 17443 16849 15970
14922
LÝSE
HIGH SCHOOL
ORTA
9816
SECONDARY SCHOOL
8961
8186
7460
6725
ÝLK
PRIMARY SCHOOL
2151
2196
1943
1734
35586 34552 32852
31008
TOPLAM
TOTAL
2597
36384
(Adet)(Number)
2000
2001
2002 2003
GENEL ÝDARE
31574 31432 31013 29516
GENERAL MANAGEMENT
TEKNÝK
TECHNICAL
27912
1244 1255
1265
1249
1243
SAÐLIK,AVK. VE YARD. 3239 2541
HEALTH,ADVOCACY AND
AUXILIARY SERVICES
1880
1722
1487
394
365
366
36384 35586 34552 32852
31008
MUKAVELELÝ
CONTRACTED
TOPLAM- TOTAL
34
2004
327
358
TOPLAM PERSONEL SAYISI
TOTAL NUMBER OF PERSONNEL
Söz + Muk\Contracted
Kadrolu \ Established Posts
Hizmet sýnýflarýna göre çalýþan personelin
%4’ünü Teknik, %90’ýný Genel Ýdare, %6’sýný
Saðlýk, Avukatlýk ve Yardýmcý Hizmetler Sýnýfý
oluþturmaktadýr.
35
According to service categories; 4 % of the
personnel are technical, 90 % are
Administrative, and 6 % are employed in
Health, Law and Subsidiary Services.
SAÐLIK VE SOSYAL FAALÝYETLER
HEALTH AND SOCIAL ACTIVITIES
Hizmetteki verimliliðin personele verilen
saðlýk ve sosyal hizmetlerin geliþtirilmesiyle
baðlantýlý olmasý nedeniyle, Kuruluþumuzda
saðlýk ve sosyal hizmetlere ayrý bir önem ve
öncelik verilmektedir.
Since the efficiency of the service is
related with the health and social services
offered to the personnel, the health and social
services have a great importance and priority
in our Administration.
Personelimiz ve bakmakla yükümlü
olduðu aile üyelerinin saðlýk hizmetleri,
Ýstanbul’da bulunan 500 yatak kapasiteli tam
teþekküllü PTT Sanatoryum ve Hastanesi,
Polikliniklerimiz Ýdare Tabipleri ile diðer tedavi
kurumlarýnda yapýlmaktaydý.
The health services for our personnel
and their family members were offered in
fully equipped PTT Sanatorium and Hospital
in Istanbul having a capacity of 500 beds,
and also in our polyclinics by the doctors of
our Administration and in other health
organisations.
Ancak 06.01.2005 tarih ve 5283 sayýlý
kanunla bazý Kamu Kurum ve Kuruluþlarýna
ait saðlýk birimlerinin Saðlýk Bakanlýðýna devri
yapýlmasýndan dolayý Kuruluþumuza ait
Sanatoryum Hastanesinin devir iþlemi
tamamlanmýþtýr.
However since by the law dated
06.01.2005, nr.5283 it is required that the
health units dependent on some public
institutions are assigned to the Ministry of
Health, the Sanatorium Hospital which
belongs to Our Administration was assigned
to the said Ministry.
2004 yýlýnda kadrolu ve sözleþmeli 125
doktor, 1 eczacý, 50 saðlýk memuru, hemþire,
14 laborant ve 30 diðer saðlýk personeli,
Saðlýk Yardým Sandýðý bütçesinden
sözleþmeli 220 doktor, 1 eczacý, 35 hemþire
ve ebe, 14 laborant, 50 hizmet sözleþmeli
ve 23 diðer saðlýk personeli olmak üzere,
toplam 345 doktor, 2 eczacý, 85 saðlýk
memuru, hemþire ve ebe, 28 laborant ve
103 diðer saðlýk personeli ile saðlýk hizmetleri
yürütülmüþtür.
In 2004, the health services were carried
out with 345 doctors, 2 pharmacists, 85
health officials, nurses and midwives, 28
laboratory assistants and 103 other health
personnel. Of these personnel, 125 doctors,
1 pharmacist, 50 health officials and nurses,
14 laboratory assistants and 30 other health
personnel are permanent and contracted.
And the rest of them are contracted from the
Health Aid Fund Budget including 220
doctors, 1 pharmacist, 35 nurses and
midwives, 50 contracted health officials, 14
laboratory assistants and 23 other health
personnel.
Haberleþme hizmeti gibi zor ve yýpratýcý
þartlar altýnda hizmet veren personelimizin
dinlenme ihtiyacýný karþýlamak üzere kamp
ve dinlenme tesislerine büyük önem
verilmektedir.
In order to meet the relaxation needs of
our personnel working under such hard and
exhausting conditions of a service like
communication, great emphasis has been
given to camping and social facilities.
36
2004 yýlý yaz sezonunda, sahil
kentlerimizdeki 7 adet yazlýk Eðitim ve
Dinlenme Tesisimiz(36 oda 100 yatak
kapasiteli Bartýn-Ýnkum Eðitim ve Dinlenme
Tesisimiz Milli Emlak Genel Müdürlüðünce
satýþ kapsamýna alýndýðýndan hizmete
açýlmamýþtýr.) 389 oda 1683 yatak kapasitesi
ile hizmet vermiþtir.2004-2005 kýþ sezonunda
hizmet verecek olan Uludað, Erciyes, ve
Çeþme-Ilýca Eðitim ve Dinlenme
tesislerimizden (Çeþme-Ilýca kampý kaplýca
özelliði ile kýþýn, deniz kenarýnda olmasý
nedeniyle de yaz sezonunda sürekli hizmet
vermektedir.) 19 oda 76 yatak kapasiteli
Erciyes kampý ile 28 oda 116 yatak kapasiteli
Çeþme-Ilýca Eðitim ve Dinlenme Tesislerimize
yeterli sayýda müracaat olmamasý nedeniyle,
tesislerimizin zararýna sebebiyet verilmemesi
açýsýndan hizmete açýlmamýþtýr. 2004-2005
kýþ sezonunda sadece Uludað tesisimiz 26
oda 83 yatak kapasitesi ile hizmet
vermektedir. Yazlýk ve kýþlýk olmak üzere 10
adet Eðitim ve Dinlenme Tesisimiz 470 oda
1942 yatak kapasitesine sahip bulunmaktadýr.
In the summer season of 2004, 7
summer training and social facilities were in
service with 389 room and 1683 bed capacity
(Bartýn-Ýnkum training an recreational facilities
with 36 room and 100 bed capacity have not
been opened to service, since they were
taken to the scope of the facilities which will
be sold by the General Directorate of National
Estate.) of our training and recreational
facilities Uludað, Erciyes and Çeþme-Ilýca
which will serve in 2004-2005 winter seasons,
Erciyes facility with 19 room and 76 bed
capacity and Çeþme-Ilýca training and
recreational facilities with 28 room and 116
bed capacity were not opened to service
since there were not enough applications
and therefore they operated at a loss.
(Çeþme-Ilýca facility serves during the whole
year in winter with its thermal spring, and in
summer, since it is on the coast.) 2004 2005 ýn winter season Uludað facilities was
in service with 26 rooms and 83 beds. 10
summer and winter training and recreational
facilities have a total capacity of 470 rooms
and 1942 beds
PTT KAMPLARI - PTT CAMPS
ODA SAYISI - Number Of Rooms
ERDEK
ÝZMÝR (ÇEÞME)
ANTALYA (LARA )
BURSA (ULUDAÐ)
TEKÝRDAÐ (KUMBAÐ)
BURSA (KÜÇÜKKUMLA)
AYVALIK (BALIKESÝR)
DÝDÝM
ÝNKUM
KAYSERÝ (ERCÝYES)
TOPLAM - TOTAL
2000
156
28
96
28
32
36
24
19
36
19
474
2001
156
28
96
26
32
36
24
19
36
19
472
LOJMAN SAYISI
NUMBER OF LODGING HOUSES
Program
Programme
37
2002
154
28
96
26
32
36
24
19
36
19
470
2003
154
28
96
26
32
36
24
19
36
19
470
2004
154
28
96
26
32
36
24
19
36
19
470
2005
Program
Programme
154
28
96
26
32
36
24
19
36
19
470
Personele verilen en önemli sosyal
hizmetler arasýnda yer alan konut
hizmetlerine iliþkin olarak 2004 yýlý sonu
itibariyle Genel Müdürlüðümüz envanterinde
4072 adet lojman mevcuttur.
In relation with the dwelling services that
are considered among the most important
social services provided to the personnel,
there are 4072 lodgings in the inventory of
our General Directorate as of the end of
2004.
Toplumsal geliþmenin gereði olarak,
çalýþma hayatýnda kadýnlarýn da yer almasý,
okul öncesinde çocuklarýn bakým ve eðitim
sorununu ortaya çýkarmýþtýr.
As the requirement of social
development, women are taking part in the
working life and as a result, the care and
education of pre-school children has become
necessary.
KREÞ VE ÇOCUK SAYISI - NUMBER OF KINDERGARTENS AND THE CHILDREN IN
THE KINDERGARTENS
KREÞ - KINDERGARTEN
ÇOCUK - CHILDREN
2000
2001
2002
2003
2004
2005
12
11
11
9
8
7
615
565
565
487
431
381
Program
Programme
Kuruluþumuz bu konuya büyük önem
vererek personelin 0-6 yaþ gurubu
çocuklarýnýn saðlýklý ve bilimsel yöntemlere
uygun olarak, bakým ve eðitimlerini saðlamak
amacýyla kreþ ve gündüz bakýmevleri
açýlmasý için her türlü çabayý göstermiþtir.
Our Administration gives great
importance to this issue and shows any kind
of effort for opening kindergartens and day
care centres in order to provide care and
education for the children in age group 0-6
in compliance with the health and scientific
procedures.
2004 yýlýnda 2 adet PTT Evi (Acý Badem
PTT Evi, Küçük Yalý PTT Evi) ile küçük
kapasiteli mütevazý konaklama yerlerinin
toplamý 378, yatak sayýsý ise 2948’dir.
In 2004, total number of 2 PTT Guest
Houses (Acýbadem PTT Guest House, Küçük
Yalý PTT Guest House), and the
accommodation places having small capacity
are 378 and total bed capacity is 2948.
Ýdaremize uzun yýllar hizmet vermiþ
emekliler için Ýstanbul PTT Sanatoryum ve
Hastanesi bünyesinde 75 oda, 150 yatak
kapasiteli Huzurevi faaliyetlerini
sürdürmektedir.
Ýstanbul PTT Sanatorium and Hospital
with 75 rooms and Retiree House with 150
bed capacity are providing service for the
retired people who served our administration
for years.
MÝSAFÝRHANE VE YATAK SAYISI - NUMBER OF GUEST HOUSE AND BEDS
2000
MÝSAFÝRHANE - GUESTHOUSES
YATAK - BEDS
2001
2002
2003
2004
2005
Program
Programme
379
377
376
372
378
380
3077
3046
3033
2994
2948
2965
2004 yýlý sonu itibariyle 17 yerde
kantinimiz bulunmaktadýr.
By the end of the year 2004, Our
Administration has 17 canteens.
38
Ýdaremiz personelinin boþ zamanlarýný
deðerlendirmek, sosyal ihtiyaçlarýný
karþýlamak, mesleki konularda fikir alýþ
veriþinde bulunmalarýný ve bir çatý altýnda
toplanarak birlik ve beraberliklerini saðlamak,
bu suretle personelin iþ verimini arttýrmak
amacýyla 2004 yýlý sonu itibariyle 11 adedi
yemekli, 36 adedi de yemeksiz olmak üzere
toplam 47 lokalimiz hizmet vermiþ
bulunmaktadýr.
In order to add value to free time of our
personnel, to meet their social needs, enable
them to exchange information and so to
increase productivity, 47 premises (11 serving
meal, 36 not serving meal) served in year
2004.
39
EÐÝTÝM FAALÝYETLERÝ
EDUCATIONAL ACTIVITIES
Kuruluþumuzca verilen posta
hizmetlerinin belirlenen ana gaye, hedef ve
ilkelere uygun olarak kýsa zamanda karlýlýk
ve verimlilik ilkeleri doðrultusunda ifasý için
Yurtiçi ve Yurtdýþý Kurum ve Kuruluþlarla
iþbirliði yaparak eðitime yönelik projeleri
yürütmek personelin modern yöntemlerle
hizmet öncesi, hizmetiçi eðitimlerini saðlamak
ve personelden en üst düzeyde yararlanmak
amacýyla hizmetiçi eðitim faaliyetlerine önem
verilmekte, açýlan kurs ve seminerlerle
süreklilik arz edecek þekilde her seviye ve
branþta personelin eðitilmesi ile eðitimli
personelin bilgi becerisiyle motivasyonunu
artýrarak daha verimli ve uyumlu çalýþmasý
yanýnda, Kuruluþun üst kademelerine sürekli
bir þekilde eleman yetiþtirilmesi
amaçlanmaktadýr.
In accordance with the aims and
principles determined by Our Administration,
in order to perform the postal services
profitably and efficiently in a short time period,
and with the aim of carrying out the
educational projects by co-operating with
National and Foreign Institutions, providing
the pre-service and inner service training of
the personnel with the modern methods and
benefiting from them at the highest level, the
inner-service training is emphasized. With
courses and seminars it is aimed that the
personnel at every branch and level is trained
and that the skills, knowledge and motivation
of the trained personnel are increased, so
that they can work more efficiently and more
coherently and that they can be trained for
the upper levels of the service.
2004 yýlýnda 358 kursta 5726 kursiyerin
eðitimi gerçekleþtirilmiþtir.
A total of 5726 trainees were trained in
358 courses in 2004.
2005 yýlý I.Dönem eðitim programýnda
ise 222 kurs ve seminerde 3851 kursiyerin
eðitimi planlanmýþtýr.
A total of 3851 trainees are planned to
be trained in 222 courses and seminars in
the education term of 2005.
2004 yýlýnda Avrupa Topluluðu
Araþtýrma Uygulama Merkezince (ATAUM)
In 2004, 18 (7 of which participate to
expertise and 11 of which participate to
40
düzenlenen eðitim programlarýna 7
personelin, TÖMER Yabancý Dil Kursuna 11
personelin katýlýmý saðlanmýþtýr.
language course) personnel participated in
the training programmes of European
Community Research and Application Centre
(ATAUM).
POSTA ÝDARECÝLÝK KURSLARI
POSTAL ADMINISTRATION COURSES
ANKARA EÐT. MRK. MÜD.
Ankara Training Center
Kurs sayýsý
No.of Courses
Kursiyer sayýsý
No.of Particip.
ÝSTANBUL EÐT. MRK. MÜD.
Ýstanbul Training Center
Kurs sayýsý
No.of Courses
Kursiyer sayýsý
No.of Particip.
ÝZMÝR EÐT. BÝRÝMÝ
Ýzmir Training Center
Kurs sayýsý
No.of Courses
Kursiyer sayýsý
No.of Particip.
TRABZON EÐT. BÝRÝMÝ
Trabzon Training Center
Kurs sayýsý
No.of Courses
Kursiyer sayýsý
No.of Particip.
TOPLAM
TOTAL
Kurs sayýsý
No.of Courses
Kursiyer sayýsý
No.of Particip.
2002
2003
2004
2005
Program
Programme
45
81
164
73
707
1408
3459
1313
59
50
152
78
812
613
1678
1331
17
15
26
53
252
193
353
900
7
10
16
18
167
165
236
307
128
156
358
222
1938
2379
5726
3851
Ayrýca TODAÝE eðitimiyle ilgili olarak
bir kiþi 2004-2005 akademik yýlý Kamu
Yönetimi Yüksek Lisans Programlarýna
katýlmaya hak kazanmýþtýr.
On the other hand, concerning the
education of the Institute of Turkey and
Middle East Public Administration, one
personnel has been qualified to participate
the master programme of Public
Administration.
AB Uyum Müktesebatý çerçevesinde
Baþbakanlýk DPT Müsteþarlýðý
organizasyonu ile gerçekleþtirilen “Leonardo
da Vinci” (Mesleki Eðitim Programý
Hareketlilik Alt Faaliyet Alaný) konulu
seminere bir kiþinin,
In the framework of compliance studies
with EU acquis communautaire one
personnel has participated to the seminar,
“Leonardo da Vinci” (Vocational Training
Programme Mobility Sub-Activity Area)
organised by, SPO Under Secretariat of
Prime Ministry;
Türkiye ve Orta Doðu Amme Ýdaresi
Enstitüsünde (TODAÝE) 12-13-14 Ekim 2004
tarihlerinde düzenlenen “Protokol Yönetimi
Semineri” ne 3 kiþinin katýlýmý saðlanmýþtýr.
3 personnel were participated to the
“Protocol Management Seminar” organised
in Institute of Turkey and Middle East Public
Administration on 12-14 October 2004.
Ayrýca 2004 yýlýnda PTT-Bank
kapsamýnda verilen hizmetlerle ilgili olarak
eðitim faaliyetlerinin gerçekleþtirilmesini
teminen seminerler düzenlenmiþtir.
Besides seminars were organised
concerning the services offered in the scope
of PTT Bank in order to realise the training
activities in 2004.
41
DÝÐER FAALÝYETLER
OTHER ACTIVITIES
Dünya Posta Birliði tarafýndan 33. sü
2004 yýlýnda düzenlenen Mektup Yazma
Yarýþmasýnýn konusu “Yoksullukla Mücadele
Ýçin Biz Gençlerin Ne Yapabileceðini
Anlatmak Ýçin Size Yazýyorum” olarak
seçilmiþ olup Türkiye genelinde dereceye
giren eserler belirlenmiþ ve toplam
1 . 5 0 0 . 0 0 0 . 0 0 0 . T L ö d ü l v e r i l m i þ t i r.
At the Letter Writing Competition
organised for the 33rd time in the year 2004
by the Universal Postal Union (UPU), the
subject “I am writing to tell you how young
people can help reduce poverty” was chosen,
successful works were determined and a
total prize of 1.500.000 TL was given.
2005 yýlýnda 34. sü yapýlacak olan UPU
Mektup Yazma Yarýþmasýnýn konusu, “En
Beðendiðin Peri Masalý Kahramanýna
Mektup” olarak belirlenmiþ olup gerekli izinler
alýndýktan sonra Türkiye genelinde tüm
okullara duyurusu yapýlmýþtýr. Yarýþma
sonucunda dereceye girecek olan ilk üç eser
sahibi öðrencilerimize toplam,
2.100.000.000.-(Ýkimilyaryüzmilyon)TL ödül
verilecektir.
For the 34th UPU Letter Writing
Competition which will be held in 2005, the
subject was determined as “A letter to my
favourite fairytale character”, and it was
announced to all schools in Turkey after the
necessary permissions were taken. A total
reward of 2,100,000,000 TL will be given to
the students which will be the first, second
and the third.
10 Ekim 2004 tarihinde Bulgaristan’da
yapýlan 33. Balkan Ülkeleri Posta Daðýtýcýlarý
Yürüyüþ Yarýþmasýnda Ülkemiz Erkeklerde
ferdi birincilik ve takým birinciliði elde etmiþ
olup Bayanlar da ise en teknik yürüyen
yürüyüþçü ödülü alýnmýþtýr.
At the 33rd Balkan Countries Postmen
Fast Walking Competition which was held
on 10/10 2004 in Bulgaria, Our Administration
achieved the first degree in the individual
category and in the team category among
men and the price of most technical walking
postman among woman was won.
42
34. Balkan Ülkeleri Posta Daðýtýcýlarý
Yürüyüþ Yarýþmasý ise 2005 yýlýnda
Arnavutluk’da yapýlacaktýr.
The 34th Balkan Countries Postmen
Fast Walking Competition will be held in
Albania in 2005.
Av r a s y a P o s t a B i r l i ð i ( P U E A )
Kongresinde birliðe üye ülkeler (K.K.T.C.
Türkiye, Pakistan, Azerbeycan) ile üye olmasý
muhtemel ülkeler arasýnda Posta daðýtýcýlarý
Yürüyüþ yarýþmasý düzenlenmesi için karar
alýnmýþ, yürüyüþe iliþkin ön çalýþmalar
yapýlmýþ olup konuyla ilgili yazýþmalar
sürdürülmektedir.
At the Congress of PUEA (Postal Union
of Eurasia) it was decided to hold a Postmen
Fast Walking Competition among the
member countries (Turkish Republic of
Northern Cyprus, Turkey, Pakistan,
Azerbaijan) and the countries of which
memberships are possible, the pre-studies
were made and the correspondence
concerning this subject still continue.
43
LEGAL ARRANGEMENTS
HUKUKÝ DÜZENLEMELER
AB Müktesebatýnýn Üstlenilmesine
Ýliþkin Türkiye Ulusal Programýnýn yeni
düzenlenmesi 24.07.2003 tarih ve 25178
Mükerrer Sayýlý Resmi Gazete’de
yayýmlanarak yürürlüðe girmiþtir. Söz konusu
Ulusal Programýn Kuruluþumuzla ilgili “Posta
Hizmetleri alanýnda AB mevzuatýna uyum
çalýþmalarýna baþlamasý” baþlýklý 19.3 no’lu
önceliðinde “2003 yýlýnýn dördüncü
çeyreðinde yürürlüðe girmek üzere 5584
sayýlý Posta Kanununda, 15 Aralýk 1997 gün
ve 97/67/AB ve 10 Haziran 2002 gün ve
2002/39/AB sayýlý direktiflere uygun
deðiþikliklerin yapýlmasý” öngörülmüþ olup,
söz konusu öncelik doðrultusunda
Kuruluþumuz bünyesinde teþkil edilen
Çalýþma Grubu ve Üst Komisyon’da
görüþülmüþ “Posta Sektörü Kanunu” ve “T.C.
P o s t a v e Te l g r a f Te þ k i l a t ý G e n e l
Müdürlüðünün Görev Yetki ve Sorumluluklarý
Hakkýnda Kanun” tasarýlarý son þekli verilerek
Ulaþtýrma Bakanlýðýna sunulmuþtur.
Bakanlýðýmýz bünyesinde teþkil eden
komisyona Kuruluþumuz personelince de
iþtirak edilmekte olup, tasarýlar üzerindeki
çalýþmalar devam etmektedir.
The new adjustment of National
Programme of Turkey concerning the
adaptation EU acquis communautaire
entered into force after it was published in
the Official Gazette dated 24.07.2003
nr.25178. In the precedence nr.19.3 titled
“Starting the compliance studies with EU
communautaire in the Postal Service area
which is included in the mentioned National
Programme about Our Administration, it was
foreseen that “The Postal Law nr.5584 which
entered into force in the fourth quarter of
2003, the amendments will be made in
accordance with the directives nr.97/67/AB
dated 15.12.1997 and nr.2002/39/AB dated
10.06.2002”; these amendments were
negotiated according to the mentioned
precedence at the Working Group and
Executive Commission which was constituted
in Our Institution and the drafts of “Postal
Sector Law” and “The Law Concerning the
Duty, Authority, and Responsibilities of
General Directorate of Turkish Republic Post
and Telegraph Establishment” were finalised
and submitted to the Ministry of
Transportation. To the Commission which
was constituted in Our Ministry, our personnel
is also participating, the studies about the
drafts still continue.
44
EKONOMÝK SONUÇLAR
FÝNANCÝAL RESULTS
Kuruluþumuzun 2004 yýlýnda yapmayý
planladýðý yatýrýmlar için 34 Trilyon 255 Milyar
TL’si Haberleþme Sektörü, 1 Trilyon 290
Milyar TL’si ise Saðlýk sektörü olmak üzere
toplam 35 Trilyon 545 Milyar TL’lik teklifine
karþýn, DPT Müsteþarlýðýnca kuruluþumuza;
In order to make the investments
planned for 2004 by our Administration, 34
trillion and 255 billion TRL for the
Communication Sector and 1 trillion and 290
billion TRL for the health sector, 35 trillion
and 545 billion TRL in total have been
proposed and Under Secretariat of State
Planning Organisation (SPO) gave
authorisation to our Administration for an
investment of;
Haberleþme Sektörü için 25 Trilyon TL
25 trillion TRL for the Communication
Sector,
Saðlýk Sektörü için 1 Trilyon 290 Milyar
TL olmak üzere toplam 26 Trilyon 290 Milyar
TL’lik yatýrým yetkisi öngörülmüþtür.
1 trillion and 290 billion TRL for the
health sector and 26 trillion and 290 billion
TRL in total.
2004 yýlý sonunda gerçekleþtirilen fiziki
yatýrýmlar için toplam 16 Trilyon 812 Milyar
758 Milyon TL’lik harcama yapýlmýþtýr. 2004
yýlýnda 16 Trilyon 812 Milyar 758 Milyon TL’lik
yatýrýmýn tamamý özkaynaklardan
karþýlanmýþtýr.
For the physical investments made at
the end of 2004, the expenditure was 16
trillion 812 billion 758 million TRL in total.
The whole of the investments in 2004 has
been covered by the own sources of PTT.
TOPLAM PTT YATIRIMLARI
TOTAL PTT INVESTMENTS
(Milyar TL.)
(Bilion TL.)
Program
Programme
45
2005 yýlýnda yatýrýmlarýmýzýn
gerçekleþtirilmesini teminen 7 adet proje
bazýnda Kuruluþumuza Haberleþme Sektörü
için 26 Trilyon 694 Milyar TL (26 Milyon 694
Bin YTL) Saðlýk Sektörü için 1 Trilyon 420
Milyar TL (1 Milyon 420 Bin YTL) olmak
üzere toplam 28 Trilyon 114 Milyar TL’lik (28
Milyon 114 Bin YTL) ödenek öngörülmüþtür.
Yatýrýmlarýmýz bu ödenek çerçevesinde
yürütülecektir.
A budget of 26 trillion and 694 billion
TRL (26.694.000 NTL-New Turkish Lira) for
the Communication Sector, 1 trillion and 420
Billion TRL (1.420.000 NTL) for the health
sector, 28 trillion 114 billion TRL (28.114.000
NTL) in total was found appropriate for our
Administration in order to make investments
in 7 projects in 2005. Our investments shall
be carried out within the framework of this
budget.
Diðer taraftan bilanço yapýsýna
bakýldýðýnda; özkaynaklarýn toplam kaynaklar
içerisindeki payý 2003 yýlý sonunda %82 iken
2004 yýlý sonunda bu oran %85,5 olmuþtur.
On the other hand, when the balance
sheet is checked, the ratio of the own
sources of PTT was 82 % in the total
sources at the end of 2003, this ratio
increased to 85,5 % at the end of 2004.
2003 Yýlý sonunda net maddi duran
varlýklarýn varlýklar toplamýna oraný %62,2
iken bu oran 2004 yýlý sonunda % 67
olmuþtur. 2003 yýlý sonunda varlýklar
içerisinde dönen varlýklarýn % 37,2 olan payý
2004 yýlý sonunda % 31,4’e düþmüþ, duran
varlýklarýn toplam varlýklar içerisindeki payý
da %62,2’den %68,5’e yükselmiþtir.
While the ratio of net tangible of fixed
assets to the total assets was 62,2 % at the
end of 2003, this ratio increased to 67 % at
the end of 2004.The ratio of 37,2 % of current
assets to the total assets at the end of 2003
decreased to 31,4 % at the end of 2004, the
ratio of fixed assets to the total assets
increased to 68,5% from 62,2 %.
2003 yýlý sonunda net maddi duran
varlýklarýn özkaynaklara oraný %75,9 iken
bu oran 2004 yýlý sonunda %78’e yükselmiþtir.
While the comparison of net tangible
fixed assets to our own sources was 75,9
% at the end of 2003, this ratio increased to
78 % at the end of 2004.
Gelir - Gider (Milyon TL.)
Revenues and Expenditures (Millions TL.)
HÝZMETLER ÝTÝBARÝYLE
GELÝR - GÝDER
REVENUES AND
EXPENDITURES
BY SERVÝCES
Posta
Postal
Gelir
Revenue
Gider
Expenditure
Telgraf
Gelir
Telegraph Revenue
Gider
Expenditure
Toplam
Total
Gelir
Revenue
Gider
Expenditure
2000
2001
2002
2003
2004
2005
Program
Programme
(YTL.)
(NTL.)
320313927 458572897
564191578 710787666
969108780 1079056500
262322153 389242958
552737739 688065683
893874183 1009371743
2886162
4076861
5123838
5271790
5213235
6671200
2917638
4690572
5583209
5103265
4491830
6194957
323200089 462649758
569315416 716059456
974322015 1085727700
265239791 393933530
558320948 693168948
898366013 1015566700
46
2004 yýlý sonunda posta gelirleri 969
Trilyon 108 Milyar 780 Milyon TL, telgraf
gelirleri 5 Trilyon 213 Milyar 235 Milyon TL
olarak gerçekleþmiþ ve gelirler toplamý 974
Trilyon 322 Milyar 015 Milyon TL olmuþtur.
Postal revenues were 969 trillion 108
billion and 780 million TRL, telegraph
revenues were 5 trillion 213 billion and 235
million TRL and the total revenue was 974
trillion 322 billion and 15 million TRL at the
end of 2004.
Posta giderleri 893 Trilyon 874 Milyar
183 Milyon TL, Telgraf giderleri 4 Trilyon 491
Milyar 830 Milyon TL olarak gerçekleþmiþ
ve giderler toplamý 898 Trilyon 366 Milyar
013 Milyon TL olmuþtur. Böylece 2004 yýl
sonu itibariyle kuruluþumuzda 75 Trilyon 956
Milyar 002 Milyon TL gelir fazlasý elde
edilmiþtir.
Postal expenditures were 893 trillion
874 billion and 183 million TRL, telegraph
expenditures were 4 trillion 491 billion and
830 million TRL and the overall expenditures
were 898 trillion 366 billion and 13 million
TRL. In our Administration , revenue surplus
of 75 trillion 956 billion and 2 million TRL
has been achieved as of late 2004
KAR -ZARAR DURUMU
(Milyar TL.)
(Billion TL.)
PROFIT-LOSS
47
Projeler itibariyle Yatýrým Harcamalarý (Milyon TL.) - Investments Expenditures (Millions TL.)
2000
2001
2002
2003
2004
2005
Program
Programme
(YTL.)
(NTL.)
Posta Hizmetleri
Postal Services
Binalar
Buildings
Diðerleri
Others
2365599
11502893
2617010
3476328
10864146
1050000
1703224
1848838
1775326
1434383
433758
4730000
610817
1713695
2956139
2734192
5514854
22334000
TOPLAM
TOTAL
4679640 15065426
7348475
7644903
16812758
28114000
PTT Yatýrým Harcamalarýnýn Ekonomideki Durumu (Milyar TL.)
Position of PTT Investments Expenditures in the Economy (Billions TL.)
2000
2001
2002
2003
2004
2005
Program
Programme
(000YTL.)
(000NTL.)
Gayri Safi MilliHasýla (GSMH)125970544 179480078
Gross National Product
Sabit Sermaye Yatýrýmý (SSY) 27688469
22726453
Fýxed Capýtal Expenditures
PTT Yatýrýmlarý
4680
15065
PTT Investments
273463168
356680888
428932343
-
22532047
24782018
32802283
-
7348
7645
16813
28114
Yatýrýmda Kullanýlan Finansman Kaynaklarý (Gerçekleþme %)
Appropriated Financing Source for the Investments (Actual %)
2000
2001
2002
2003
2004
Özkaynak - Own Sources
100
Dýþ Proje Kredisi - Foreign Credit Türk EximBank - Türks EximBank -
100
-
100
-
100
-
100
-
2005
Program
Programme
100
-
Sarf Yerleri Ýtibariyle Giderler (Gerçekleþme %)
Expenditures Categories (Actual %)
Personel - Personnel
Bakým - Onarým
Repair and Maintenance
Ulaþtýrma - Transportation
Diðerleri - Others
2000
2001
2002
2003
2004
81,8
2,4
81,9
1,2
82,8
1,4
82,9
1,6
83,6
1,8
68,3
1,5
15,8
16,9
15,8
15,5
14,6
30,2
48
2005
Program
Programme
Finansman Durumu (Milyon TL.) (Financial Situation (Millions TL.)
2000
ÝHTÝYAÇLAR - REQUIREMENTS
Yatýrým Ödemeleri
4679640
Investments
Borç Ödemeleri
Repayment on Loans
Kanuni Ödemeler
Legal Repayment
Diðer Ödemeler
163899003
Other Repayment
ÝHTÝYAÇLAR TOPLAMI 168578643
TOTAL REQUIRMENT
KAYNAKLAR
SOURCE OF FUNDS
2001
2002
2003
15065400
7348475
7644903
16812758
28114000
-
-
-
-
-
7913500
9551500
238457
-
1182000
295720429 431407725
361256702 1567728033
442253000
318699329 448307700
369140062 1584540791
471549000
2000
Ýþletmeden
168578643
From Oparation
(Kar/Zarar)
36631131
Profit
Amortisman
11431674
Depraciation
Diðer Kaynaklar
120515838
Other Sources
Ýþletme Dýþýndan
From External Sources
Devlet Bütcesi
Goverment Budget
Sermaye
Capital
Dýþ Proje Kredisi
Foreign Credits
Açýk
Financial Deficit
KAYNAKLAR TOPLAMI 168578643
TOTAL SOURCE OF FUNDS
2001
2002
318699329 309302624
2004
2003
2005
Program
Programme
(YTL.)
(NTL.)
2004
252399568 1389250987
2005
Program
Programme
323454000
45616529
6813079
14101438
52514689
42414000
18527500
27001097
22466945
17414666
32000000
254555300 105190900
80172111
111920801
73681000
-
-
-
-
-
-
-
-
-
-
-
-
-
13439648
-
-
-
-
-
-
-
-
-
-
-
369140062 1584540791
471549000
318699329 448307700
Hizmetler Ýtibariyle Gelirler (Gerçekleþme %)
Revenues by Services (Actual %)
Posta - Postal
Telgraf-Telegraph
2000
2001
2002
2003
2004
99,0
99,1
99,1
99,2
98,9
1,0
0,9
0,9
0,8
1,1
2005
Program
Programme
99,4
0,6
Hizmetler Ýtibariyle Giderler (Gerçekleþme %)
Expenditures by Services (Actual %)
Posta - Postal
Telgraf-Telegraph
2000
2001
2002
2003
2004
99,1
99,0
99,0
99,3
99,5
99,3
0,9
1,0
1,0
0,7
0,5
0,7
49
2005
Program
Programme
BÝLANÇO - BALANCE SHEET
AKTÝF - ASSETS
2000
Dönen Varlýklar
101828788
Current Assets
Kasa ve bankalar
40154739
Cash and Banks
Hisse Senetleri
44671229
Shares Bonds Goverment
Tahviller,hazine Banka
Bonds Receivables
Alacaklar
6394788
Advance Payments
Verilen Avanslar
6607
Inventories
Stoklar
1880549
Other Current Assets
Diðer Dönen Varlýklar
8720876
Inventories
Duran Varlýklar
118464688
Other Current Assets
Alacaklar
6555
Fixed Assets
Verilen Avanslar
67802
Receivables
Müessese ve Ýþtiraklardaki
Sermaye Payý
Advance Payment Share Capital
Maddi Duran Varlýklar
118390331
In the Participations
Maddi Olmayan
Duran Varlýklar
Tangible Fixed Assets Intengible Fixed Assets
Diðer Duran Varlýklar
Other Fixed Assets
Ödenmemiþ
Sermaye
9766980
Unpaid Capital
Zararlar
Loses
Ýþletmeler Baðlantý Hes.
Administration Connection Account
Toplam
230060456
Total
Nazým Hesaplar
158954866
Memo Account
GENEL TOPLAM
GENERAL TOTAL
2001
2002
2003
(Milyon TL.)
(Millions TL.)
2005
2004
150719040 167770064 216815030
Program
Programme
(YTL.)
(NTL.)
335623565
342317852
79966562
61234128
59157893
84901009
87158000
38048730
54138727
98991296
190553406
171351000
-
-
-
-
-
8383460
16664356
14333042
17280940
5770852
17598
15393
10299
154802
10000
9849787
16771864
24205197
20725838
49974000
14452903
18945596
20117303
22007570
28054000
185586716 288143586 363312226
731337980
1027137148
-
-
1563
219
1148
98917
120533
296725
373692
664000
-
-
-
-
-
185487799 288023053 362988959
714196792
996210000
-
-
24979
26326
32000
-
-
-
-
-
9977552
48787966
3229981
16740951
30230000
-
-
-
-
-
-
-
-
-
-
346283308 504701616 583357237 1066961545
1369455000
191925554 189843800 315877661
455055184
-
389015322 538208862 694545416 899234898 1522016729
1369455000
50
(Milyon TL.)
(Millions TL.)
(YTL.)
(NTL.)
BÝLANÇO - BALANCE SHEET
PASÝF -LIABILITIES
Kýsa Vadeli
Yabancý Kaynaklar
Short Term External Sources
Alýnan Krediler
Received Credits
Kredi ve Tah.Taksitleri
Of Credits,Intalments
Borçlar
Deps
Alýnan Avanslar
Received Advances
Vergi-Resim-Harç
ve Kesintiler
Taxes,Duties and Deductions
Borç ve Gider Karþýlýklarý
Corresponding to debts and expenditures
Gider Tahakkuklarý
Accured Expenses
Diðer Yabancý Kaynaklar
Other External Sources
Uzun Vadeli
Yabancý Kaynaklar
Long Term Externel Sources
AlýnanKrediler
Received Credits
Borçlar
Deps
Alýnan Avanslar
Received Advance Payments
Diðer Yabancý Kaynak
Other External Sources
Öz Kaynaklar
Own Sources
Esas Sermaye
Nominal Capital
Yeniden Deðerleme
Artýþý
Increase After Revaluation
Yedekler
Reserves
Karþýlýklar
Provisions
Geçmiþ Yýl Karlarý
Prior Year's Profits
Dönem karý (*)
Current Year's Profits
AÇIK
Financial Deficit
Toplam
Total
Nazým Hesaplar
Memo Account
GENEL TOPLAM
GENERAL TOTAL
2000
2001
2002
2003
2004
2005
Program
Programme
50402848 90982318 115049954 103952106 149577359
176869000
-
-
-
-
-
-
-
-
-
-
-
-
29813183 64023419
93998489
76936826 121180771
134179000
1845248
3495270
2579158
2832891
4014110
3458000
7959231 11451325
15533583
20372391
21420679
28382000
10284934
9551608
-
211532
-148543
5889000
493663
2436377
2934142
3507356
2775697
4961000
6589
24319
4582
91110
334645
-
315145
536556
873801
1403841
2075641
301000
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
315145
536556
873801
1403841
2075641
301000
179342463 254764434 388777861 478001290 915308545
1192285000
100000000 140000000 260000000 260000000 610000000
610000000
41373588 62014131 106859938 186505957
-
-
1337744
7133774
15104844
17393895
91698177
109581000
-
-
-
-
-
-
-
-
-
-
80375283
331017000
36631131 45616529
6813079
14101438
52514689
42414000
-
-
80720396
99273000
-
-
230060456 346283308 504701616 583357237 1066961545 1369455000
158954866 191925554 189843800 315877661 455055184
-
389015322 538208862 694545416 899234898 1522016729 1369455000
(*) Net Kar
Definite Profit
51